Flex Banker/Universal Banker

Washington Trust; East Providence (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in banking is seeking a Branch Flex Banker to enhance customer experiences and foster relationships. This role involves processing transactions, understanding bank policies, and recommending suitable products to meet customer needs. With a commitment to professional development, employees will receive exceptional training and support to advance their careers. The organization values diversity and offers a comprehensive benefits package, including wellness programs and tuition reimbursement. Join a team that has been recognized as one of the Best Places to Work in Rhode Island since 2011, and contribute to a culture of pride and community service.

Benefits

Exceptional Training and Development

Career Development Plan

Quarterly Incentives

Comprehensive Benefits Package

Wellness Program

Generous Tuition Reimbursement

Community Service Opportunities

Qualifications

• Proven experience in a customer service environment, prior banking experience a plus.
• Strong computer skills and ability to navigate various banking systems.

Responsibilities

• Process customer transactions accurately while engaging with customers.
• Provide a superior banking experience through relationship-building.

Skills

Customer Service

Cash Handling

Interpersonal Skills

Bilingual (English/Spanish)

Computer Skills

Flexibility

Education

Experience in Banking or Financial Services

Understanding of Personal Finance

Tools

Banking Computer Systems

ATMs

Cash Counting Machines

Cash Recyclers

Job description

Washington Trust Westerly McQuades, WESTERLY, Rhode Island, United States of America •

Washington Trust Point Judith Road, Narragansett, Rhode Island, United States of America •

Washington Trust East Providence, East Providence, Rhode Island, United States of America •

Washington Trust Block Island, Block Island, Rhode Island, United States of America •

Washington Trust Governor Francis, Warwick, Rhode Island, United States of America •

Washington Trust North Kingstown, North Kingstown, Rhode Island, United States of America •

Washington Trust East Greenwich, East Greenwich, Rhode Island, United States of America •

Washington Trust Richmond, Richmond, Rhode Island, United States of America •

Washington Trust Charlestown, Charlestown, Rhode Island, United States of America

Job Description

Posted Tuesday, March 25, 2025 at 4:00 AM

Branch Flex Banker

Branch Banking Careers Available at Washington Trust!

Our branch banking employees create an environment of trust and an exceptional experience for our customers. We’re looking to add to our teams at our Westerly, Narragansett, Block Island, East Greenwich, Charlestown, Warwick, East Providence, and North Kingstown locations.

If you’re an experienced banking professional, or you have similar work experience with skills that will successfully assist you to grow into this role, this opportunity may be for you.

What your responsibilities will be:

• While actively engaging with the customer, process customer transactions accurately
• Understanding and applying bank policies and procedures
• Provide a superior banking experience for the customer through a relationship-building approach
• Proactively seek and recommend the best products and services to fit the customer’s needs
• Contribute to the achievement of sales objectives
• Accurately and efficiently process and manage customer transactions
• Understand and navigate various bank systems and equipment (ATMs, cash counting machines, cash recycler)

Qualifications that make you a good fit:

• Enthusiasm for working with customers
• Possessing the initiative to be successful
• Proven experience in a customer service environment, prior banking or financial services experience a plus
• An understanding of personal finance which includes bank products and services
• Experience handling cash and processing transactions
• Strong computer skills with the ability to navigate various banking computer systems
• Experience dealing with confidential customer information
• Strong interpersonal skills
• The ability to initiate and maintain conversations that result in customer trust and banking relationships
• Great listening skills to identify products and services to meet customer needs
• Flexibility to adapt to ongoing business changes
• Bilingual language skills (English/Spanish) preferred

What we offer:

• Exceptional training and professional development from day one. We combine classroom and on-the-job training with experienced mentors to support you during your development
• A Career Development Plan that gives you the knowledge and skills to advance. We’ll recognize and reward you with monetary increases and or bonuses at achieved milestones
• The opportunity to build successful relationships with business partners throughout the organization
• Achievable individual sales goals that pay you quarterly incentives while you contribute to the overall success of the branch team and organization
• Comprehensive benefits package, wellness program, and generous tuition reimbursement for qualified coursework
• A friendly employee work environment with a company that maintains a culture of pride and commitment to our customers and community.
• Community service opportunities where you are encouraged and recognized for participation and giving back to your community.

Hours:

Full-time 40 hour/week:
Monday-Thursday 7:45 AM– 5:00 PM, Friday 7:45 AM-6:00 PM, Saturday 8:00 AM-12:15 PM

*Saturday availability required, frequency of Saturday scheduling dependent on location.

Locations:
Westerly, Narragansett, North Kingstown, Richmond, East Greenwich, Warwick, East Providence, Charlestown, and Block Island.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded, and empowered will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws.