Fleet Transportation Dispatcher - CDL

UPMC; Pittsburgh (Allegheny County); On-site; USD 45,000 - 55,000; Full time

Job summary

UPMC is seeking a full-time Fleet Transportation Dispatcher (CDL) to coordinate 45–50 drivers for our Employee Transit program in Pittsburgh. This daylight role runs Monday–Friday, 10 am–6 pm with weekends off, focusing on keeping pickups and drop-offs on schedule and ensuring high customer satisfaction.

Responsibilities include assigning work, monitoring routes, logging daily activity, and supporting vehicle maintenance.

Qualifications

• High school diploma or equivalent with two years in dispatching or admin support.
• Bachelor's degree in a relevant field is required.
• CDL Class B and Passenger Endorsement are required within 6 months of hire; FMCSA clearance is required.

Responsibilities

• Coordinate the activities of approximately 45 to 50 drivers on a daily basis to keep pickups/drop-offs on schedule.
• Distribute work assignments in an equitable, accurate, and timely manner.
• Monitor shuttle routes and responsibilities to ensure efficiency.
• Log routine and unusual information on the Daily Dispatcher Report and related logs.
• Record daily transport requests, department user group complaints, and employee absences.
• Adhere to hospital and department policies; schedule vehicles for maintenance and detailing.
• Provide back-up support for supervisors and operate per safety policies.

Skills

Professional communication

Dispatch experience

Administrative support

Education

High school diploma or equivalent

Bachelor's degree in related field

Tools

CDL Class B

CDL Passenger Endorsement

FMCSA Drug & Alcohol Clearing House

Act 34

Job description

At UPMC, we're all here for the same reason - to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.

Why Join UPMC?

We don't just take care of patients - we take care of our team, too. And we have the data to prove it. In addition to the benefits you'd expect from an industry leader you can expect:

• AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by Diversity MBA

• A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.

• Competitive pay

• Tuition reimbursement

• Opportunities to grow in your career at UPMC

UPMC is looking for a full time Fleet Transportation Dispatcher (CDL) to support our UPMC Employee Transit (Pittsburgh).

This position works daylight, Monday-Friday, 10 am - 6 pm. Weekends off!

Purpose:

The Fleet Transportation Dispatcher (CDL) will coordinate the activities of approximately 45 to 50 drivers on a daily basis. Keeping the pick-up and drop-off delivery times on schedule and ensuring an excellent customer satisfaction rating.

Responsibilities:

• Perform telephone communication responsibilities in a professional and courteous manner.

• Distribute work assignments in an equitable, accurate, and timely manner.

• Monitor shuttle routes and responsibilities in an accurate and timely manner.

• Log both routine and unusual information on the Daily Dispatcher Report.

• Accurately records information regarding daily transport requests, department user group complaints and employees reporting off from work on appropriate logs.

• Adhere to, know, and enforce all hospital and department policies and procedures pertinent to the Fleet Transportation Group.

• Routinely responsible for swapping vehicles and scheduling them for preventative maintenance and detailing.

• Adhere to, know, and enforce all pertinent PA state policies and procedures that impact the Fleet Transportation Group.

• Fill in as a driver as needed.

• When assigned, act as the primary back-up for the Supervisor and Operations Manager in their absence.

• Knowledgeable about all safety, fire, evacuation, and disaster policies and procedures.

• Attend department meetings when scheduled.

• Maintain a neat and clean work area.

• Train new employees to properly follow department procedures and policies.

• Responsible to provide interim solutions for department.

• Performs in accordance with system-wide competencies/behaviors.

• Performs other duties as assigned.

• High school education or equivalent and two years experience in dispatching or administrative support role.

• OR Bachelor's Degree in a relevant/related field of study is required.

• Experience in data entry or with PC is preferred.

• The ability to communicate professionally with various user groups is required.

• Valid Drivers License.Licensure, Certifications, and Clearances:Both Commercial Drivers License Class B and Passenger Endorsement are required within 6 months of hire.Cleared to drive according to FMCSA Drug & Alcohol Clearing House.

• CDL Passenger Endorsement

• Commercial Driver License (CDL)

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran