Fleet Systems Support Manager

GFL Environmental Inc.; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

GFL Environmental Inc. is seeking a proactive Fleet Maintenance Systems Specialist to lead M5 implementation, training, and operational support across North America. You will bridge IT and fleet operations, manage upgrades, and ensure data accuracy for fleet assets.

You will train staff on mobile/tablet rollouts, assist with month-end forecasting, and coordinate telematics integrations (Geotab/Lytx). Strong M5 knowledge and problem-solving are essential.

Qualifications

• 1-3 years supporting large enterprise apps with process owners.
• Ability to learn and adapt to business usage of the system.
• Strong M5 maintenance system knowledge and hands-on training capability.
• Self-starter with proactive attitude and reliability.
• Flexibility for after-hours support and travel within North America.

Responsibilities

• Lead implementation and upgrades of the M5 system across locations.
• Train staff on tablets and mobile rollout and provide post-implementation support.
• Close repair orders, manage meter readings, and ensure data accuracy in M5.
• Coordinate with fleet operations to monitor PM, WOs, and asset transfers.
• Support month-end forecasting and integration with Geotab/Lytx.
• Produce area-wide reports and assist senior management in decision-making.

Skills

M5 knowledge

Excel/data manipulation

Windows/IT basics

Training delivery

2nd level support

Cross-functional liaison

Forecasting understanding

Education

Post-secondary degree or equivalent

Tools

M5 maintenance system

Geotab

Lytx

Citrix/Active Directory

Job description

We are seeking a proactive and tech-savvy fleet maintenance systems specialist to lead the implementation, training, and operational support for our M5 maintenance software across multiple locations. In this role, you will act as the primary subject matter expert (SME), bridging the gap between IT and fleet operations by managing system upgrades, conducting staff training (including mobile/tablet rollouts), tracking inventory, and ensuring data accuracy across fleet assets. Additionally, you will support month-end financial forecasting, manage telematics integration (Geotab/Lytx), and generate critical reporting for the area fleet director to drive operational efficiency.

Job Duties:

• Assist in Implementation, and upgrade of the M5 maintenance software system in conjunction with IT and business operations resources.
• Becomes the subject matter export for the M5 maintenance system and gives training and support before, during and after implementation. Includes training on tablets.
• Assist sites with closing repair orders and meter readings as necessary.
• Works with the area fleet director to monitor the use of the M5 maintenance software by tracking participation along with preventative maintenance and meter update compliance.
• Assist sites with ETS and M5 for coding related issues.
• Works with the maintenance teams to track and promote warranty participation.
• Understands forecasting and month end close and helps train the maintenance teams on this.
• Reviews area forecast prior to submittal and discusses variances with area fleet director.
• Manages the Geotab system where applicable.
• Participates in acquisitions after close to coordinate the install and training of M5, Geotab, and Lytx as applicable.
• Maintains fleet accuracy in M5 by being responsible for asset transfers and retirements and in-service dates. Monitors actual fleet against the M5 system to ensure fleet count is accurate.
• Supports the maintenance teams to ensure unit information in M5 is accurate. This includes VIN numbers, body types, fuel types, LOBs and parking locations.
• Coordinates and supports inventory count process including troubleshooting and count issues. Provides area variance summary as requested.
• Updates all licensing and registration information in M5 upon renewal.
• LOB audits with local site staff, FM/GM/OM, and controller.
• Local adhoc reporting for the area fleet director.
• Month end run of inventory usage and balance reports for area for the controller group, used for centralized R&M close.
• Monitors appearance and organization of parts rooms and assists as needed to maintain.
• Pulls data from various sources (M5, scorecard, etc.) and consolidates to assist fleet director with reporting to senior management and for regular calls with the maintenance managers.

Requirement:

• 1-3 years working with process/functional owners and providing 2nd level operational support for large business applications.
• Demonstrated ability to learn and adapt; to understand business usage of the system and make suggestions for improvement.
• Strong knowledge of the M5 maintenance system.
• Self-starter and results driven. Able to prioritize and complete tasks in a timely manner, with minimum guidance or prompting. Proactive, dependable, and positive attitude.
• Flexibility to provide after-hours support. Experience supporting remote locations in multiple time zones is an asset.
• Post-secondary degree, diploma, or equivalent experience.
• High aptitude in business analysis, integration, testing, data management, and end-to-end process facilitation.
• Introductory knowledge of fleet maintenance, inventory management, and work orders.
• A solid understanding of Microsoft Windows operating systems (IIS, Active Directory, Citrix).
• A solid understanding networking fundamental.
• Excellent Excel and data manipulation skills.
• Experience in supporting application hardware peripherals like barcode printers and tablets.

Bonus Skills

• Experience in TMT/TMW suite/Assetworks M5/Geotab/SOTI/Fleetmind/Ivanti/Dossier/ software.
• French/Spanish language skills.
• Ability/willingness to travel anywhere in North America at short notice.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions.

We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we're proud to support them in that journey.

We consider our employees’ personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions.

With safety and sustainability at the core of what we do, we all come together to form Team Green-united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.

We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we've got our sights set on the big picture—not just tomorrow, but for life.

GFL empowers those looking for growth in their career and lives, whether that's on our field operations teams or professional services teams.

Field operations–our field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities.

Professional services–our corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our field teams are operating at maximum efficiency.