Fleet Support Specialist, Field Integration & Test (R5615)

Shieldai; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Bonus

Benefits

Equity

Job summary

Shield AI is seeking a Field Integration Specialist to perform on-site surveys, install and configure systems, and troubleshoot deployments to ensure high fleet readiness. The role involves hands-on field work, coordination with engineers and operators, and ongoing support for deployed assets across customer sites.

The position emphasizes field-level decisions, configuration validation, and training customers, with up to 50% travel and on-site work in Frisco, Texas.

Qualifications

• Must have demonstrated site survey and field installation experience.
• Strong troubleshooting skills across hardware and software.
• Experience with maintenance, sustainment and configuration management.
• Ability to work under time pressure in austere environments.

Responsibilities

• Conduct site surveys and assess deployment locations and infrastructure.

Skills

Site surveys

Field installation

Troubleshooting

Maintenance

Configuration management

Customer training

Cross-team coordination

Technical decisions

Communication

Education

Bachelor's degree in engineering/technology

High school diploma with STEM focus

Tools

RF equipment

Antennas & networks

Job description

Job Description:

As a Field Integration Specialist, you'll be part of the Field Integration and Test team. Your main duties are site surveys and field installation: checking deployment locations and installing systems in the field. You'll also handle technical readiness, troubleshooting, sustainment and integration support for deployed systems. You'll work alongside Field Integration Engineers, who lead integration efforts, and Air Vehicle Operators, who run missions. You carry out the technical work on each deployment and keep it going day to day.

Your main goal is high fleet readiness and uptime for the current deployment.

Primary duties

• Site surveys: Assess deployment locations before installation. Check site conditions, infrastructure, power, communications, and physical and environmental limits. Record your findings to support integration planning.
• Field installation: Install, set up and configure systems at customer sites. Make sure each installation meets technical and operational requirements before handover.

Additional responsibilities

• System configuration and validation: Configure and validate deployed systems, including new capabilities before they go into operational use.
• Field troubleshooting: Be the main troubleshooter in the field. Diagnose and fix hardware, software and subsystem issues quickly to keep operations moving.
• Maintenance and sustainment: Own parts readiness, scheduled and unscheduled maintenance, and fleet sustainment.
• Field modifications: Carry out approved changes to fielded hardware and systems.
• Configuration management: Keep accurate configuration records for all deployed assets.
• Technical decisions: Make field-level technical decisions, with input from the Field Integration Engineer.
• Integration support: Support integration planning and help with execution tasks. Contribute to long-term fixes and root cause analysis by collecting field data and reporting findings.
• Customer support and training: Give customers technical support and hands-on training on system setup, operation and upkeep.
• Cross-team coordination: Work closely with engineering, operations, logistics and customer teams to fix issues and keep deployments ready.

How we measure success

• Thorough, accurate site surveys that make installations go smoothly
• Installations finished on schedule and to spec
• High system readiness and uptime across deployed assets
• Quick, effective fixes for field issues
• Accurate configuration and maintenance records
• Customers who are trained and confident using the systems

Physical requirements

• The job generally requires lifting, standing, climbing, bending, grasping, sitting, pulling, pushing, stooping, stretching and carrying.

Travel and location

• On-site in Frisco, Texas
• Up to 50% travel

Qualifications

• A high school diploma or equivalency certificate with a STEM focus, plus 5+ years of experience as a Telecommunications Technician, Field Engineering Specialist or in an engineering role
• A bachelor's degree in an engineering or technology field
• 2+ years of experience working with electrical and radio-frequency (RF) systems
• Hands-on experience with site surveys and field installation of technical systems
• Deep expertise in communications systems, including installing, integrating and testing radios, datalinks, antennas and network equipment in the field
• A proven, hands-on record troubleshooting complex technical systems in field or operational settings
• Experience with maintenance, sustainment and configuration management
• The ability to make sound technical decisions under time pressure in austere environments
• Clear communication, including training customers and working across teams
• Ability to obtain a Secret security clearance
• Experience working in electrical and RF environments, including power distribution, cabling, grounding, antennas, RF equipment and electromechanical systems

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed toequal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.