Fleet Support Specialist

Socket.dev; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO days

401k

Medical, dental, and vision plans

Team lunches onsite

Job summary

Last Stop Garage is seeking a Fleet Support Associate to ensure Sally fleet vehicles are ready, safe, clean, and available for customer use. You’ll handle day-to-day fleet logistics, transport vehicles between locations, and coordinate fueling, cleaning, and readiness checks.

The role emphasizes rapid issue resolution, accurate logging, and collaboration with operations and compliance teams to minimize downtime and keep the fleet moving.

Qualifications

• Fluent in English (spoken and written).
• 3+ years with a valid US state DMV driver’s license.
• Strong driving skills with careful/made-to-measure control.
• High attention to detail and ability to spot vehicle issues.
• Excellent verbal and written communication abilities.
• Punctuality and reliability are essential.
• Basic computer proficiency for internal systems and logs.

Responsibilities

• Serve as the first point of contact for on-site customer inquiries and route appropriately.
• Perform vehicle readiness checks and offboarding through internal systems.
• Transport vehicles to fueling, cleaning, staging, and maintenance facilities.
• Execute vehicle recoveries as needed.
• Support real-time logistical problem solving to keep vehicles available and operational.
• Maintain logs of vehicle movement, inspections, and compliance.

Skills

Fluent English

Valid US DMV license

Safe driving

Attention to detail

Clear communication

Punctual & reliable

Computer literacy

Job description

Last Stop Garage’s mission is to keep vehicles safe, reliable, and road-ready through disciplined, high-quality maintenance and repair. We operate a full-service garage that services Drive Sally’s fleet vehicles and also supports retail customers. We focus on efficient workflows, technical excellence, and strong service standards to deliver fast repairs and consistent outcomes.

Role Overview

The Fleet Support Associate is responsible for ensuring Sally vehicles are ready, safe, clean, and available for customer use by executing day-to-day fleet logistics and vehicle readiness processes.

This role supports operational performance by transporting vehicles between locations, completing readiness checks, coordinating fueling and cleaning, and responding to vehicle-related issues quickly and accurately. The Fleet Associate plays a critical role in keeping the fleet moving and minimizing downtime.

Reports to: Manager of Service & Repair, Manager of Operations

Employment Type: Full-Time

Compensation Type: Hourly

Expected Hours: Business Hours

Success in this role looks like vehicles being consistently staged and ready for drivers, fleet tasks completed quickly and accurately, and minimal operational delays due to vehicle readiness issues.

Key performance metrics include:

• Vehicle readiness completion rate

• Fleet task turnaround time

• Utilization support outcomes (vehicles staged and available on time)

• Vehicle issue response time

• Error rate in vehicle offboarding and system updates

What you’ll do

• Serve as the first point of contact for all on-site customer inquiries and route them appropriately.

• Perform vehicle readiness checks and offboarding through internal systems.

• Transport vehicles to fueling, cleaning, staging, and maintenance/repair facilities.

• Execute vehicle recoveries as needed.

• Support real-time logistical problem solving to ensure vehicles are available and operational.

• Perform additional duties and special projects as assigned.

• Transport vehicles to and from TLC and DMV inspections to ensure compliance with regulatory requirements.

• Move vehicles between Sally locations, partner sites, and external vendors as needed.

• Support compliance-related vehicle needs, including transporting vehicles for repairs, maintenance, or inspection follow-ups.

• Perform basic vehicle checks (fuel level, cleanliness, documentation completeness) before and after inspections or transport.

• Maintain accurate logs of vehicle movement, inspection appointments, and compliance status.

• Coordinate with operations and compliance teams to ensure appointments and vehicle needs are executed efficiently.

• Identify and report visible vehicle issues or documentation discrepancies before inspection.

• Assist operations and fleet teams with ad-hoc vehicle transport and logistical needs.

What we look for

• Fluent in English.

• 3+ years with a valid US state DMV driver’s license.

• Strong driving skills with cautious and precise motor control.

• Strong attention to detail and ability to identify vehicle imperfections.

• Excellent verbal and written communication skills.

• Strong punctuality and reliability.

• High level of computer proficiency.

Benefits

• PTO days

• 401k

• Medical, dental, and vision contribution plans

• Team lunches onsite

Compensation range: $18 - $22

*Offer amounts within our ranges are based on skills, experience, relevant education or training, and other job-related factors. At Sally, we believe in making thoughtful decisions around compensation to ensure the growth and development of our employees. We want you to grow with us as our company grows!