Fleet Shop Supervisor - 2nd Shift - Atando Ave. Shop

charlottenc; Charlotte (NC); On-site; USD 67,000 - 96,000; Full time

Job summary

The City of Charlotte seeks a Fleet Shop Supervisor to lead ASE & EVT automotive technicians and ensure reliable service for the city fleet. You will direct daily operations, manage schedules, and liaise with City departments to maintain fleet availability and service timelines.

Ideal candidates have leadership experience, strong communication, and knowledge of fleet maintenance practices. This role emphasizes safety, performance, and vendor coordination to keep Charlotte moving.

Qualifications

• Broad knowledge and hands-on experience in the repair and maintenance of light, medium, and heavy-duty fleet equipment.
• Proficient in FMIS to track maintenance and performance metrics.
• Proficient in Microsoft Office Suite for reporting and documentation.

Responsibilities

• Provide hands-on leadership to technicians and foster teamwork, safety, and accountability.
• Coordinate daily shift operations, scheduling, and workload prioritization.
• Monitor vendor activities to ensure timely repairs and part replacements under warranty management.
• Assist the Shop Manager in overseeing daily shop operations and supporting team leadership.
• Communicate updates and coordinate fleet-wide projects with internal departments.

Skills

Leadership

Team Management

Customer Service

FMIS

Budgeting

Microsoft Office

Education

Automotive Technology Degree

Tools

FMIS

Excel

Job description

Department: General Services Department

Salary: $66,826.00 - $96,061.79 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality services for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

SUMMARY

Fleet Shop Supervisor - Lead with Purpose in Charlotte's Fleet Operations

The Fleet Management Division is seeking a dedicated and experienced Fleet Shop Supervisor to lead a team of skilled ASE & EVT automotive technicians. This is key leadership role ensures the reliability and readiness of the City's diverse fleet-supporting essential services that keep Charlotte moving.

As a Fleet Shop Supervisor, you will:

• Provide hands‑on leadership and guidance to technicians, fostering a culture of teamwork, safety, and accountability.
• Coordinate daily operations, including staff scheduling, workload prioritization, and shift management to ensure efficient service delivery.
• Serve as a critical liaison between the shop and City departments, maintaining open communication about fleet availability, service timelines, and customer concerns.
• Monitor and analyze performance metrics, using data to track repair progress, optimize workflows, and ensure timely completion of work orders.
• Oversee shop safety and equipment maintenance, ensuring a clean, compliant, and hazard‑free work environment.

Success in this position requires a strong focus on:

• Leadership and team development
• Customer service and communication
• Problem‑solving and innovation
• Operational excellence and safety

Major Duties and Responsibilities:

• Troubleshoot and resolve complex technical issues related to vehicle and equipment maintenance; support effective decision‑making on repair strategies.
• Plan, organize, and direct daily shift operations to meet fleet availability and service delivery goals.
• Monitor and coordinate vendor activities to ensure timely completion of repairs and part replacements under the warranty management program.
• Assist the Shop Manager in overseeing daily shop operations and supporting team leadership.
• Provide responsive customer service to internal departments by communicating updates and coordinating fleet‑wide projects and initiatives.
• Track and manage work order progress to ensure timely completion and maintain optimal fleet availability.
• Build and maintain strong working relationships with staff, operational departments, and local vendors to foster trust and collaboration.
• Support the development and implementation of procedures that promote a safe, efficient, and productive work environment.
• Monitor, document, and provide input on employee performance for use in annual performance evaluations.
• Perform other related duties as assigned to support shop operations and departmental goals.

Knowledge, Skills & Abilities:

• Technical Knowledge & Systems Proficiency
• Broad knowledge and hands‑on experience in the repair and maintenance of light, medium, and heavy‑duty fleet equipment.
• Proficient in using computer‑based Fleet Management Information Systems (FMIS) to track maintenance, repairs, and performance metrics.
• Ability to learn and navigate cloud‑based financial software for monitoring purchase orders, invoice processing, and budget tracking.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and documentation.
• Leadership & Decision‑Making
• Demonstrated ability to work independently and make fair, fact‑based decisions with confidence and sound judgment.
• Skilled in coaching and counseling staff, with support from upper management as needed.
• Committed to maintaining positive employee morale and fostering a collaborative team environment.
• Customer Service & Communication
• Strong customer service orientation, with the ability to build cooperative relationships and respond effectively to internal department needs.
• Excellent interpersonal, conflict resolution, and communication skills, both verbal and written.
• Ability to evaluate customer satisfaction, identify areas for improvement, and implement solutions that enhance service delivery.

Preferred Qualifications:

Degree or certification in Automotive Technology, Diesel