Fleet Services Coordinator Part-Time - Non- Benefitted

Hanover County Government; Ashland (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hanover County Government is seeking a Fleet Coordinator to serve as the primary contact for the Fleet Division, coordinating service for automotive, school bus, and emergency vehicles.

You will manage work orders, resolve customer concerns, and schedule daily activities, ensuring efficient operations and timely communication with customers and technicians.

Qualifications

• High school diploma or equivalent with at least five years of related experience.
• Knowledge of automotive service and repair trade.
• Ability to multitask, plan, organize and schedule for skilled technicians.

Responsibilities

• Operates Fleet Division Customer Service Counter.
• Opens or closes the fleet facility for business each day.
• Greets customers for Automotive, School Bus and Heavy Diesel Emergency Vehicle shops and liaises with ECC Radio Shop.
• Receives customer calls and makes service appointments.
• Records and resolves customer problems and notifies Fleet staff.
• Opens work orders in the fleet management system and routes to service sections.
• Informs customers of vehicle problems and readiness for pickup.
• Maintains vehicle service files.
• Prepares various reports as needed.

Skills

Customer service

Multitasking

Organizational skills

Communication skills

Basic computer skills

Scheduling

Education

High school diploma or equivalent

Tools

Fleet management software

Job description

Join Hanover County as a Fleet Coordinator and become the vital link between our Fleet Division and valued customers, ensuring seamless service for automotive, school bus, and emergency vehicle operations. This position is responsible for a variety of tasks from managing work orders, resolving customer concerns, and coordinating daily activities. This is your opportunity to make an impact in a fast-paced department that keeps Hanover County moving.

General Description:

This is a skilled, technical position. The incumbent performs routine tasks, serving as the main customer service contact for the General Services Fleet Division.

Organization:

The Fleet Services Coordinator reports to the Assistant Fleet Manager and supervises assigned staff.

Essential Functions:

• Operates Fleet Division Customer Service Counter.
• Opens or closes the fleet facility for business each day.
• Greets customers for the Automotive, School Bus and Heavy Diesel Emergency Vehicle shops. Acts as a liaison between the Fleet Division and the ECC Radio Shop.
• Receives customer phone calls and makes appointments for service, considering customer needs.
• Records and resolves customer problems and complaints and/or notifies appropriate Fleet Services staff.
• Opens work orders using the computerized fleet management system and routes to appropriate service section.
• Advises customer of vehicle problems and notifies customers when vehicles are ready for pick up.
• Maintains vehicle service files.
• Prepares various reports as needed.
• Performs related work as assigned.

Working Conditions:

A. Hazard

• Chemicals – May be exposed to petroleum products, cleaning solvents,
  and fumes
• Conditions – Work area may have noise and vibrations.

B. Environment

• Office – Primarily inside, but may have outside responsibilities and
  exposure to adverse weather
• Field – May test drive or move vehicles

C. Physical Effort

• Minimal

D. FLSA

• Non-Exempt

Knowledge, Skills and Abilities:

Requires thorough knowledge of the automotive service and repair trade. Requires comprehensive knowledge of the operations and systems characteristics of automobiles and light trucks. Requires the ability to multitask, plan, organize and schedule the work for skilled technicians in a fast-paced service writer environment. Must have good organizational and communications skills. Must have basic computer skills and be able to use a computer keyboard and mouse.

Education, Experience and Training:

High school diploma or equivalent required with a minimum of five (5) years' related experience – OR – Any equivalent combination of education, experience and/or training sufficient to demonstrate the knowledge, skills and abilities is acceptable.

Special Conditions:

• Criminal Records Check, including fingerprints
• Must obtain valid Commonwealth of Virginia Driver's License within 30 days of employment to be eligible to operate a county vehicle
• Must wear uniform provided by employer, including approved safety equipment
• Twelve-month probationary period