Fleet Services Advisor and Parts Tech

Rockdale County, Georgia; Conyers (GA); On-site; USD 27,000 - 28,000; Full time

Job summary

Rockdale County, Georgia is seeking a Fleet Services Advisor and Parts Tech to assist customers with service and repair requests and manage parts inventory. The role includes opening work orders, coordinating with shop staff, and ensuring accurate pricing on work orders.

The position requires knowledge of inventory control and fleet management software, plus strong customer service skills. A valid Georgia driver's license is required and duties may include prioritizing timely repairs.

Qualifications

• High School diploma or equivalent is required.
• At least 3 years experience in service advisor and parts.
• Possession of a valid Georgia Driver's license.

Responsibilities

• Greet customers promptly and provide timely professional service.
• Assist in parts department operations and inventory control.
• Open and manage work orders with service requests.
• Ensure parts are ordered, tracked, and matched to work orders.
• Update customers on status and completion of repairs.

Skills

Inventory control

Fleet software

Vehicles knowledge

Maintenance practices

Staff training

Customer service

Education

High School diploma or equivalent

Tools

Fleet management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Fleet Services Advisor and Parts Tech

Salary Range: $19.30 To $19.79 Hourly

Job Summary

Assists internal and external customers with the service and repair request for their vehicle or equipmentto ensurethattheproblem isaddressedand the problemiscorrectedinatimelymanner.Also assists in the parts department operations ensuring that the right parts are ordered and price is recorded on the work order, maintaining and trackingparts inventory and accessories.

Essential Functions

EssentialFunctions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Greetsallcustomerspromptly, and providestimelyprofessional services.

Provides excellent customer service by listeningto customer inquiries andrequests, by askingquestions so as to ensure understanding of their request, and that repairs are completed in a timely manner.

A work order is opened with a customer's service request or repairs on the work order before being given to the shop supervisor to have work performed.

Make sure allprotectedcovers have been installed in the vehicleand the ID card has been attachedto theinside mirror/windshield,keys, and work order.

Close work order after all repairs have been completed and ensure that all parts, labor, and comments have been completed. All work orders are to be closed daily and filed.

Maintainpositiveworkingrelationshipswith customers.

Inform customer on the status of vehicle if unable to complete in a timely manner. Notify the customer when work has been completed and the vehicle is ready for pick-up

Follows up with the customer to ensure that their needs have been met. Make sure a customer service survey is placed in all vehicles.

Pull parts from inventory and distribute as needed to technicians, order parts if not a stock part or not in inventory.

When a partarrivesfrom the vendordistribute it to the shopsupervisor assoonaspossible. Re-set fuel key after repairs have been completed.

Orderpartstoreplenishinventoryas needed.

Checkoil,anti-freeze, andother fluidlevelsinstoragetanksonaweeklybasisandrecord,orderwhen needed.

Additional Duties:

Employees in thisclassificationmaybeexpected toperform anyrelateddutiesasrequiredbyproper authority.

Knowledge,Skills, and Abilities

Knowledge of properly operating and maintaining an inventory control system . Knowledge of operating a fleet management software system.

Knowledgeofvehiclesandheavy equipment.

Knowledgeofmaterials,methods,andequipmentusedinthemaintenanceandrepairofa vehicle/equipment fleet and knowledge of records management methods and techniques.

Skillinoperatingandmaintaininginventorysystems andoperatingmodernoffice equipment.

Ability to make decisions independently and in accordance with established policy.

Abilitytotrainstaff/employeesandcommunicatewithindividualsfromdifferent backgrounds andwith different communication abilities.

Abilitytounderstandandfollowwrittenandverbalinstructionsof a technicalandprofessionalnatureand establish and maintain working relationships with employees, other agencies, and the public and communicate clearly, both verbally and in writing, usingorganized thoughts.

Abilitytoperformworkwhilesitting,standing,bending,crouchingor stooping.

Abilitytooccasionallyliftlightorheavyobjectsweighingmorethan60pounds,climbladders,usetools orequipment requiringahighdegree of dexterity andbeabletodistinguish betweenshadesofcolor.

Working Conditions

Theworkistypicallyperformedinanoffice,garagearea,stockroomandwarehouse.Theemployeeis exposed to noise,dust,dirt,grease,machinery withmovingparts,irritatingchemicals andoccasional inclement weather.The work may require theuseof protective devices such asgloves.

Minimum Qualifications

• High School diploma or equivalent.
• At least 3 years experience in service advisor and parts.
• Equivalent combination of education and experience .
• Possession of a valid Georgia Driver's license.