Fleet Service Coordinator

PTR Premier Truck Rental; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Wellness programs

PTR swag & uniform allowance

401(k) matching

Discounts on phone plans and tools

Job summary

PTR Premier Truck Rental is seeking a Field Service Coordinator to support a national fleet by minimizing downtime for customers through effective repair management.

This position requires advanced automotive knowledge, strong customer service skills, and the ability to handle urgent matters. Benefits include competitive salary and comprehensive health coverage, along with performance incentives based on results.

Qualifications

• 4 years of experience in automotive or customer service is required.
• Ability to work efficiently in a fast-paced environment.
• Strong prioritization skills to handle urgent matters.

Responsibilities

• Handle customer inquiries regarding equipment repairs.
• Coordinate all repair operations within the assigned region.
• Manage repair and towing services efficiently.

Skills

Advanced automotive knowledge

Customer service skills

Prioritization skills

Proficiency in Microsoft Office

Tools

Field Service App

Job description

Company Overview

At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquarters in Fort Wayne, Indiana, PTR is a family‑owned company built on integrity, innovation, and exceptional service. We serve construction, utilities, and infrastructure industries by delivering high‑quality, ready‑to‑work trucks and trailers tailored to each customer’s needs. At PTR, we don’t just rent trucks — we partner with our customers to drive efficiency and success on every job site.

Fleet Service Coordinator

Support a national fleet by addressing repair requirements to minimize downtime for customers. Handle tire replacements, engine upgrades, and other maintenance tasks as part of the Field Service team.

Location

• Onsite

Hours of Operation

• 8:00 AM to 5:00 PM CST + on‑call hours

Compensation

• Competitive base salary with the opportunity for quarterly profit sharing after one year.

Responsibilities

• Field customer inquiries concerning equipment repairs, including tire, brake, and general maintenance.
• Coordinate all repair operations within the assigned region.
• Deliver exceptional customer service by facilitating communication between customers, sales, parts, logistics, mobile mechanics, tow companies, and OEM dealerships.
• Maintain accurate records of repair progress using the Field Service App and provide daily updates on open tickets.
• Ensure timely communication of updates to internal and external customers as required.
• Effectively manage repair and towing services, leveraging national accounts and pricing structures to minimize customer downtime.
• Exercise prudent financial judgment when approving repairs, seeking out‑of‑warranty assistance from OEM representatives as necessary.
• Collaborate with OEM representatives to address parts delays and report common issues to the manager and appropriate OEM contacts.
• Complete monthly credit card reporting and promptly notify manager of any quality concerns.
• Report directly to the Fleet Service Supervisor.
• Other duties may be assigned.

Requirements

MUST HAVE:

• 4 years of experience with advanced automotive knowledge or customer service skills.
• Proficiency in working efficiently in fast‑paced environments.
• Strong prioritization skills to handle urgent matters promptly.
• Proficient in Microsoft Office suite.
• Availability to handle occasional calls outside regular business hours and on weekends, as necessary.
• Responsible handling of company credit card transactions.

NICE TO HAVE:

• Familiarity with hydraulic/PTO systems.
• Familiarity with crane systems.
• Vast understanding of tires and appropriate applications.

Employee Benefits

Premier Truck Rental offers competitive benefits, wellness programs, and growth opportunities designed to support professional and personal development.

Wellness & Fitness: on‑site CrossFit‑style gym with a full‑time personal trainer, group classes, virtual personal training, personalized workout plans, and nutrition coaching.

Exclusive Employee Perks: PTR swag & uniform/boot allowance; on‑site micro‑markets stocked with snacks and essentials; discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment; additional partner and vendor discounts.

Performance Incentives: commission structures, bonuses, or profit‑sharing opportunities based on performance. Eligibility varies by position.

Comprehensive Benefits — Starting Day One:

• Premium healthcare coverage (medical, dental, vision, mental health, virtual healthcare)
• 401(k) matching and long‑term financial planning support
• Paid time off
• Life, accidental death, and disability coverage
• Ongoing learning and development opportunities

Training, Growth & Recognition: Predictive Index tool helps identify behavioral drives and supports hiring decisions, team development, and employee engagement.

Equal Opportunity Employer: Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.