Fleet Service Agent: Vehicle Care & Customer Support

The Guam Guide, LLC; Guam; On-site; USD 17,000 - 22,000; Full time

Job summary

Nissan Rent-A-Car, a Nissan Motor Corporation subsidiary in Guam, is seeking a Service Agent to manage daily vehicle inventory, ensure cars are cleaned and serviced, and coordinate timely pickups and drop-offs to meet rental demand. The role emphasizes safety, quality, and customer service.

Duties include processing maintenance vouchers, routing vehicles, inspecting for damages or missing items, and assisting the leasing department as needed.

Qualifications

• High school diploma or equivalent.
• Knowledge of automotive repair and maintenance preferred.
• Ability to read and comprehend instructions.
• Excellent oral and written communication.
• Professional appearance and customer interaction.

Responsibilities

• Takes daily lot inventory of rental vehicles before opening and at closing.
• Completes out of service vouchers and routes to maintenance.
• Routes vehicles to meet reservations demand.
• Coordinates with customer service to ensure reservations, cleanliness, gas, insurance, registration, tools, and fluids.
• Inspects returned vehicles for damages or missing items and assists customers.
• Assists with pickup/drop-off coordination and safety inspections.
• Secures vehicles and equipment at closing.

Skills

Vehicle maintenance knowledge

Customer service

Reading instructions

Communication

Attention to detail

Judgment under pressure

Min supervision

Valid driver's license

Education

High school diploma or equivalent

Job description

Nissan Rent-A-Car, a Nissan Motor Corporation subsidiary in Guam, is seeking a Service Agent to manage daily vehicle inventory, ensure cars are cleaned and serviced, and coordinate timely pickups and drop-offs to meet rental demand. The role emphasizes safety, quality, and customer service.

Duties include processing maintenance vouchers, routing vehicles, inspecting for damages or missing items, and assisting the leasing department as needed.