Fleet Quality & Compliance Manager

The Suddath Companies; La Vergne (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Weekly pay

PTO and holidays

Tuition reimbursement

Job summary

The Suddath Companies in Tennessee seeks a Quality Control Manager to oversee the driver fleet quality, perform site visits for claims, and coordinate with insurance partners.

Responsibilities include negotiating settlements, organizing repair plans, onboarding new independent contractors, training on product installation, and maintaining strong communication with the sales team, customers and superintendents to keep routes on schedule.

Qualifications

• High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement.
• Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required.
• Minimum of two (2) years’ experience in the transportation, logistics, customer service or related industry required.
• Minimum two (2) years’ experience with appliance installation and delivery required.
• Valid state driver’s license required. Must carry and maintain valid auto insurance policy.

Responsibilities

• Perform site visits to assess property damage and track accordingly.
• Negotiate appropriate settlements to customers with damage.
• Organize all repair plans and follow up to ensure completion.
• Report any claims that exceed deductible to Claims Manager.
• Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
• Provide training to Independent Contractors on how to install new products properly.
• Perform Service Orders as needed.
• Do pre-site visits for MEET Trucks.
• Assess current contractors and teams and develop training as necessary.
• Assist with the recruitment and onboarding of new independent contractors.
• Initiate and maintain good relations with sales team and customers/superintendents.
• Address and resolve concerns from superintendents.
• Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
• Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
• Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
• Track and address delays in stops with Independent Contractors.
• Complete deliveries and installs as needed.
• Provide on-site assistance to Independent Contractors to complete large installs.
• Ensure all escalated issues are resolved.

Skills

Excel

Outlook

Word

Education

High School Diploma / GED

4-year college degree in Construction Management, Business, Supply Chain Logistics, or related field (preferred)

Job description

The Suddath Companies in Tennessee seeks a Quality Control Manager to oversee the driver fleet quality, perform site visits for claims, and coordinate with insurance partners.

Responsibilities include negotiating settlements, organizing repair plans, onboarding new independent contractors, training on product installation, and maintaining strong communication with the sales team, customers and superintendents to keep routes on schedule.