Fleet Optimization and Customer Service Coordinator

Canal Barge Company; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Canal Barge Company in New Orleans, LA is seeking a Fleet Optimization and Customer Service Coordinator to plan and optimize the deployment of the tank barge fleet, ensuring strong customer service and efficient operations.

You will serve as the primary contact for customers during execution, allocate barges with the Allocation team, and coordinate with Tank Marketing, Transportation Services and Port Operations to maximize uptime and profitability.

Qualifications

• College degree preferred.
• Strong written and verbal communication skills.
• Organizational, analytical and problem-solving abilities.
• Ability to collaborate across customer-facing, commercial and operational teams.

Responsibilities

• Allocate fleet barges based on customer requirements and fleet needs.
• Serve as primary contact for customers during execution and address service issues.
• Coordinate with Tank Marketing, Transportation Services, Asset Management and Port Operations.
• Maintain forward-looking view of demand and scheduling to minimize downtime.

Skills

Customer service

Communication

Organizational skills

Analytical thinking

Problem-solving

Cross-functional collaboration

Education

College degree preferred

Job description

CANAL BARGE COMPANYJOB DESCRIPTIONFleet Optimization and Customer Service CoordinatorI. POSITION DESCRIPTIONPlan and optimize the deployment of CBC’s tank barge fleet to achieve strong customer service, operational performance and financial outcomes. Serve as a primary point of contact for customers during execution while effectively allocating equipment to minimize inefficiencies and improve fleet utilization and profitability.Balance daily execution with forward planning, anticipating customer and equipment needs to proactively identify and address potential service issues.II. BASIC FUNCTIONServe as a primary day-to-day point of contact for customers, proactively managing execution, communication and service issues.Coordinate with Transportation Services, Asset Management, Port Operations and Tank Marketing to maximize productive barge availability and minimize controllable downtime.Allocate assigned tank barges in collaboration with the Allocation team to ensure fulfillment of customer requirements.III. MAJOR RESPONSIBILITIES1. Allocation of FleetAllocate assigned CBC tank barges based on customer requirements, equipment capabilities, operational considerations and overall fleet needs while maintaining safety and environmental standards.Work closely with Tank Marketing, Transportation Services and the Allocation team to utilize equipment effectively and efficiently, considering both immediate requirements and future fleet needs.2. Customer ServiceServe as a primary point of contact for assigned customers during execution, ensuring their needs and requirements are understood and appropriately addressed.Proactively communicate with customers, identify potential service issues and coordinate timely problem-solving and resolution.Continuously look for opportunities to improve CBC’s service and strengthen customer relationships.3.Tank Barge Fleet PlanningMaintain a forward-looking view of customer demand, barge availability and anticipated fleet requirements while supporting daily execution.Coordinate with Asset Management and other teams to schedule necessary downtime at appropriate times based on customer requirements, equipment needs and anticipated fleet demand.Maximize safe, productive barge availability by minimizing controllable downtime and ensuring equipment is ready when needed.IV. EXPERIENCE/QUALIFICATIONSMaximize safe, productive barge availability by minimizing controllable downtime and ensuring equipment is ready when needed.College degree preferredStrong customer service orientation and written and verbal communication skills.Strong organizational, analytical and problem-solving skills with the ability to manage immediate priorities while anticipating future needs.Ability to collaborate effectively across customer-facing, commercial and operational teams.V. MEASURES OF SUCCESS1. 3-Day Planning Window / Barge Allocationa. Ensure barges are identified, positioned and ready for scheduled customer load dates.b. Facilitate effective and ongoing planning and collaboration among Tank Marketing, Transportation Services, Asset Management and Port Operations.c. Effectively allocate barges, so the right customer has the right barge with the right features at the right time and at the appropriate cost to CBC and the customer.2. Customer Service Failuresa. Minimize preventable customer service failures through proactive planning, communication and execution.3. Minimize Downtime / Improve Uptimea. Utilize the Tank Barge Time Breakdown to identify and manage controllable downtime.b. Focus on minimizing Undefined, Cleaning and Out of Service days while ensuring available equipment is appropriately identified and communicated.Canal Barge Company and its subsidiaries are Equal Opportunity Employers - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.