Fleet Operations Support Specialist II

Cox; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Cox recherche un professionnel expérimenté pour gérer les dispositifs téléphoniques au sein de son équipe. Le candidat idéal sera responsable de la gestion des processus d'approvisionnement et de garantie, ainsi que du soutien et de la formation des utilisateurs sur de nouveaux dispositifs. Ce rôle nécessite une solide expérience en gestion des actifs et d'excellentes compétences en communication.

Benefits

Paid time off

Holidays

Bereavement leave

Volunteer time off

Parental leave

Qualifications

• Minimum 3 ans d'expérience en gestion des actifs, clients ou comptes.
• Certification de compétence en Excel requise.
• Fortes compétences de communication requises, tant à l'oral qu'à l'écrit.

Responsibilities

• Gérer le processus d'approvisionnement et de garantie pour les dispositifs téléphoniques.
• Collaborer avec des fournisseurs extérieurs pour assurer l'installation correcte.
• Former les utilisateurs sur les nouvelles fonctionnalités.

Skills

Interpersonal skills

Communication

Customer service

Organization

Data analysis

Microsoft Excel

Education

High school diploma

Bachelor's degree

Job description

Duties and responsibilities

• Manage procurement, deactivation and warranty process for telematic devices
• Work with telematic vendors, drivers and maintenance facilities to ensure proper installation and continued functionality
• Partner with Cox Fleet, external telematic customers, and telematic provider(s) to troubleshoot issues
• Maintain user, driver and corporate hierarchy and permissions for responsible programs
• Consult with stakeholders to provide reporting to maximize value of corporate programs
• Maintain knowledge of program updates and train users on new and existing features
• Ensure billing accuracy and timely processing of payment
• Help build and create automations with providers and Cox systems
• Support field teams during BCP events

Qualifications

Minimum qualifications include:

• High school diploma
• 3 years asset, client or account management experience
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations
• Ability to demonstrate a consultative approach to customer needs, run reports and interpretate data to draw conclusions
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
• Strong customer service and organization skills required
• Works well in a team environment by supporting departmental initiatives and goals
• Provide excellent communication skills, both written and verbal
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive data entry tasks, manual dexterity

Preferred qualifications include:

• Bachelor's degree
• Fleet and telematics experience

USD 17.74 - 26.59 per hour

Compensation:

Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.