Fleet Operations Support Specialist II

Cox Communications; Cherryville (NC); Remote; Full time

Job summary

A leading company in telecommunications is seeking a Fleet Operations Support Specialist II to manage telematic devices and support fleet operations. This role requires strong interpersonal skills and a high school diploma with preferences for a bachelor's degree. Ideal candidates will have experience in asset management, data analysis, and the ability to communicate effectively with various stakeholders.

Benefits

Paid time off

Health care insurance

Retirement planning (401(k))

Flexible vacation/wellness days

Qualifications

• 3 years asset, client or account management experience.
• Proficient in managing vehicle information.

Responsibilities

• Manage procurement and deactivation of telematic devices.
• Troubleshoot issues with telematic vendors and customers.
• Ensure billing accuracy and timely processing of payment.

Skills

Interpersonal skills

Customer service

Organization skills

Consultative approach

Data analysis

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office

MS Excel

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Fleet Operations Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Duties and responsibilities

• Manage procurement, deactivation and warranty process for telematic devices
• Work with telematic vendors, drivers and maintenance facilities to ensure proper installation and continued functionality
• Partner with Cox Fleet, external telematic customers, and telematic provider(s) to troubleshoot issues
• Maintain user, driver and corporate hierarchy and permissions for responsible programs
• Consult with stakeholders to provide reporting to maximize value of corporate programs
• Maintain knowledge of program updates and train users on new and existing features
• Ensure billing accuracy and timely processing of payment
• Help build and create automations with providers and Cox systems
• Support field teams during BCP events

Qualifications

Minimum qualifications include:

• High school diploma
• 3 years asset, client or account management experience
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations
• Ability to demonstrate a consultative approach to customer needs, run reports and interpretate data to draw conclusions
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
• Strong customer service and organization skills required
• Works well in a team environment by supporting departmental initiatives and goals
• Provide excellent communication skills, both written and verbal
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive data entry tasks, manual dexterity

Preferred qualifications include:

• Bachelor’s degree
• Fleet and telematics experience

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.