Business Support Specialist- 100% Remote

Lensa; Arlington (VA); Remote; Full time

Job summary

A leading company is seeking a Business Support Specialist to support process improvement and project management initiatives. This fully remote role requires a Bachelor's degree and 3 years of experience, focusing on customer analytics and project governance. The ideal candidate will manage technical projects and communicate effectively with stakeholders while contributing to organizational process improvements.

Benefits

Medical Insurance

Dental & Orthodontia Benefits

Vision Benefits

401(k) with match

Paid Sick Time Leave

Qualifications

• 3 years of experience in a related field.
• Experience in Cloud / IT operation or similar.
• Proficiency in Microsoft Office Suite including MS Project.

Responsibilities

• Produce monthly SLA reports using various tools.
• Manage large scale technical projects.
• Assist Program Manager in implementing best practices.

Skills

Analytical skills

Communication skills

Project management

Education

Bachelor’s Degree

Tools

ServiceNow

Microsoft Office Suite

Excel

Job description

Business Support Specialist- 100% Remote

Business Support Specialist- 100% Remote

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Business Support Specialist- 100% Remote

Arlington, Virginia

100% Remote

Contract

$70/hr - $85/hr

Business Support Specialist

The Business Support Specialist will support process improvement efforts and help to build and establish project and program governance models. This position will be responsible for both customer analytical work as well as project management initiatives. The Business Support Specialist will work with technical and other staff to produce customer reports, build project plans, track progress against these plans, and mitigate risk.

The company is located in Reston, VA and will remain 100% remote.

What You Will Be Doing

• Produce monthly SLA reports for customers using various tools such as ServiceNow, Excel, Word, and SharePoint.
• Manage large scale technical projects covering cross functional teams, including technical project planning, monitoring and controlling the project performance.
• Assist Program Manager to implement portfolio, program and project management best practices.
• Communicate various report and project status, issues and risks timely to all stake holders, cross functional teams and managers.
• Help manage Change Control, Issues and Risks to ensure timely implementation of projects, to include carrying out risk assessments, identifying project roadblocks, and driving mitigations/solutions.
• Work as part of a cross-functional group to evolve the Project Management Methodologies and influence organizational process improvement.
• Contribute to development and maintenance of PMO standards, processes, and best practices
  
  

Required Skills & Experience

• Bachelor’s Degree plus 3 years of experience.
• Experience with ServiceNow.
• 1+ year of Analytical and Technical Project/Program management experience.
• 1+ years of experience in Cloud / IT operation, software engineering, systems engineering or similar experience.
• 1+ years of experience within an SAP environment.
• Assists with the development, updating and maintaining of procedures and documentation of Standard Operating Procedures.
• Strong verbal, written and interpersonal communication skills.
• Strong analytical skills including Excel.
• Strong proficiency with a full Microsoft Office suite including MS Project is required.
  
  

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

This position doesn’t provide sponsorship.

You Will Receive The Following Benefits

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan
  
  

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Ashton Corbett

Specialization

• Project / Program Management

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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