Fleet Operations Supervisor

Cox Communications, Inc.; Houston (TX); On-site; USD 56,000 - 83,000; Full time

Job summary

Cox Fleet is seeking a Fleet Operations Supervisor in Houston to lead technicians and support staff across locations. You will drive service quality, enforce safety standards, and partner with clients to forecast needs and improve uptime.

Responsibilities include staffing, scheduling, workflow planning, and performance tracking to meet client expectations while maintaining compliance with DOT and internal policies.

Qualifications

• High School Diploma/GED and 5 years’ experience in a related field.
• Bachelor’s degree with 3+ years of related experience or advanced degrees with less experience.
• Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Serve as the primary contact for assigned clients, ensuring satisfaction and timely communication.
• Provide leadership and day-to-day direction for technicians and staff within areas.
• Bridge communication between field technicians and clients with clear updates and approvals.
• Prepare and present estimates, secure client approvals, and maintain documentation.
• Forecast service needs with clients and recommend solutions to increase uptime and reduce costs.

Skills

Leadership

Communication

Problem-solving

Teamwork

Time management

Analytical thinking

Safety compliance

Customer service

Decision making

Education

High School Diploma/GED

Bachelor's degree in related discipline

Master's degree

Job description

Days: Monday to Friday, with every other Saturday. Hours: Day Shift. Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy‑duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering selects services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call‑center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet, the largest independent fleet maintenance company in the country, is currently hiring a Fleet Operations Supervisor.

A Fleet Operations Supervisor provides frontline leadership, technical guidance, and operational oversight to technicians and support staff across assigned locations. This role ensures high‑quality service delivery, strong client partnerships, and efficient fleet maintenance operations. The supervisor drives team performance, enforces safety and compliance standards, and partners cross‑functionally to support operational goals and customer satisfaction.

Duties & Responsibilities

• Serve as the primary contact for assigned clients, ensuring satisfaction, timely communication, and identification of opportunities for service and operational improvement.
• Provide leadership, coaching, development, and day‑to‑day direction for technicians and business support staff within assigned areas.
• Bridge communication between field technicians and clients, ensuring accurate updates, clear approvals, and high‑quality service delivery.
• Prepare and present estimates, secure client approvals, and maintain accurate documentation.
• Partner with clients to forecast service needs, recommend solutions that increase uptime, improve reliability, and reduce costs.
• Create a collaborative work environment grounded in trust, respect, and alignment to organizational goals.
• Lead end‑to‑end operations including staffing, scheduling, workflow planning, quality review, and customer service execution.
• Monitor team performance, enforce safety protocols, and promote a culture of zero injuries.
• Manage vehicle operations including maintenance, compliance, reporting, scheduling, and assignment of fleet assets.
• Troubleshoot technical issues, support complex diagnostics, and provide field guidance to technicians.
• Establish and maintain relationships with local business partners to communicate and enforce corporate fleet policies and standards.
• Develop, track, and communicate key performance indicators to guide operational improvements.
• Ensure accuracy and compliance of invoices, purchase orders, procurement card submissions, maintenance records, and vehicle data.
• Collaborate with the HR Business Partner on workforce needs, employee relations, and issue escalation.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field.
• The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master’s degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
• Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services.
• Skilled in estimating, approvals, and parts procurement.
• Excellent communication, organizational, and problem‑solving skills.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to determine the type of tools and equipment needed.
• Excellent verbal, written, and presentation communication skills, including experiencing high‑level business discussions and low‑level technical discussions to drive alignment and bring clarity to the overall vision.
• General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
• Strong organizational, time management, and problem‑solving skills.
• Strong analytical thinker.
• Ability to adapt strategy and approach based on changing business needs.
• Experience in developing and managing process and performance measurement tools.
• Strong interpersonal skills- flexible, collaborative, positive attitude, highly motivated and curious about market evolutions.
• Knowledge of motor vehicle engines, parts, and systems, including their designs, uses, repair, and maintenance, to make repairs or perform maintenance services.
• Understand the implications of new information for both current and future problem‑solving and decision‑making.
• Ability to communicate information (for example, facts, ideas, or messages) in a succinct and organized.
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures.
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
• Self‑motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast‑paced, high‑energy environment.
• Strong customer service and organization skills are required.
• Works well in a team environment by supporting departmental initiatives and goals.
• Provide excellent communication skills, both written and verbal.
• Must be detail oriented.
• Safe drivers needed; valid driver’s license required.

Drug Testing

To be employed in this role, you'll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets