Fleet Client Services Specialist II

Cox Automotive Inc.; Oakland (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Jury duty leave

Parental leave

Job summary

Cox Automotive - USA is seeking a Fleet Services Coordinator II to support Cox Fleet operations and growth. This on-site role in Oakland focuses on coordinating maintenance workflows, billing support, and customer communication across markets.

Hourly pay ranges from $21.83 to $32.79, with potential incentives. Strong Excel, organization, and cross-functional collaboration are essential for success in this fast-paced environment.

Qualifications

• HS diploma/GED with 3+ years in a related field; other combos allowed with higher education or up to 1 year experience; or 5 years in a related field.
• Excellent verbal and written communication; ability to communicate at all levels.
• Proven ability to collaborate cross-functionally and build relationships.
• Excellent organizational skills and the ability to balance multiple tasks.
• Strong Excel and data entry skills; ability to learn Cox Fleet IT systems.
• Knowledge of the trucking industry; fleet maintenance or transportation experience is helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills and follow-through.
• Highly organized with exceptional follow-through abilities.

Responsibilities

• Assist with the billing process across all markets in the area.
• Manage the maintenance transactions lifecycle from origination until custody by the repair technician.
• Document customer contacts accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external customers.
• Be professional and establish positive customer rapport.
• Obtain customer approvals for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals.
• Coordinate with Field Operations to schedule the right technicians for accounts.
• Encourage customers to schedule repairs in advance to create a consistent pipeline.
• Develop and improve dispatching and service scheduling capabilities.
• Perform additional duties and special projects as assigned.

Skills

Communication

Collaboration

Organization

Problem solving

Data entry

Excel

Education

High School Diploma / GED

Additional degree / certification

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Fleet Client Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities

• Assist with the billing process in all markets in area
• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

Drug Testing
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

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