Fleet Operations Coordinator

Port City Logistics Inc; Port Wentworth (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Port City Logistics Inc. is seeking a Fleet Operations Coordinator to efficiently schedule and dispatch drivers, while coordinating with the logistics team and maintenance vendors. The role emphasizes accurate record-keeping, timely customer updates, and effective communication across departments.

Ideal candidates have 2–3 years in logistics coordination, familiarity with DOT regulations, and a High School Diploma. Strong skills in dispatching, fleet software, and Microsoft Office are preferred.

Qualifications

• 2–3 years of logistics coordination or dispatching experience.
• Familiarity with DOT regulations and fleet safety protocols.
• High School Diploma or equivalent required.

Responsibilities

• Schedule and dispatch vehicles and drivers to ensure on-time deliveries.
• Optimize routes to improve efficiency and reduce downtime.
• Coordinate with drivers to handle delays and adjust schedules.
• Coordinate vehicle servicing and maintenance with vendors.
• Plan and optimize delivery routes based on customer demands and efficiency.
• Provide timely updates to customers on delivery statuses and delays.
• Resolve customer concerns related to fleet services and deliveries.
• Maintain accurate records of all dispatch activities.
• Manage billing for customers and liaise with accounting to resolve discrepancies.
• Ensure billing processes are completed with proper documentation.

Skills

Dispatching

Fleet management

Logistics operations

Verbal & written communication

Record keeping

Fleet software

GPS systems

Microsoft Office

Education

High School Diploma

Tools

Fleet management software

GPS tracking software

Excel

Job description

JOB OVERVIEW:

The Fleet Operations Coordinator is responsible for ensuring the efficient scheduling and dispatch of drivers, coordinating fleet maintenance with drivers, coordinating with logistics teams, and communicating with customers to ensure timely deliveries and operational success. This role requires strong organizational skills, attention to detail, and effective communication to manage both the fleet and the drivers while maintaining accurate records of all fleet activities.

KEY RESPONSIBILITIES:

• Manage the scheduling and dispatching of vehicles and drivers to ensure on-time deliveries and pickups.
• Optimize vehicle routes to improve efficiency, reduce fuel consumption, and minimize downtime.
• Coordinate with drivers to handle any unexpected delays or issues, adjusting schedules as needed.
• Coordinate vehicle servicing and maintenance with external vendors or trucking maintenance.
• Collaborate with team to plan and optimize delivery routes based on customer demands and operational efficiency.
• Provide timely updates to customers on delivery statuses and any potential delays or issues.
• Address and resolve customer concerns related to fleet services and deliveries.
• Maintain accurate and up-to-date records of all dispatch activities.
• Manage the billing process for customers, ensuring accurate invoicing for services provided.
• Work closely with the accounting department to resolve any billing discrepancies or inquiries from customers.
• Ensure that all billing processes are completed in a timely manner, with proper documentation.

MINIMUM WORK EXPERIENCE:

• 2-3 years of experience in logistics coordination or dispatching
• Familiarity with DOT regulations and fleet safety protocol

PREFERRED EDUCATION:

• High School Diploma

SPECIFIC KNOWLEDGE & SKILLS:

• Strong understanding of dispatching, fleet management, and logistics operations.
• Effective verbal and written communication to liaise with drivers, customers, and internal teams.
• Ability to manage last-minute changes or challenges in dispatching and fleet operations.
• Strong focus on maintaining accurate records and data related to fleet and dispatch activities.
• Experience with fleet management software, GPS systems, and Microsoft Office (Excel, Word).

PHYSICAL EFFORT:

Work is physically strenuous, and team members are required to lift heavy packages up to 50 pounds. Work may require excessive bending or stooping. Team members may be required to climb ladders, use hand tools, and/or use heavy machinery (e.g., forklift, etc.). The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Light duty options may be available.

Port City Logistics is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.