Fleet Manager

Hogan Transportation; Upper Marlboro (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Hogan Transportation is seeking a Fleet Manager to provide operational leadership and support to drivers on a customer account. You will act as a liaison with clients to ensure high-quality service, on-time deliveries, and safety.

You will diagnose issues and apply independent discretion to resolve employee-related concerns. Responsibilities include coaching drivers, conducting evaluations, hiring recommendations, scheduling, and route contingency planning to meet client expectations and

Qualifications

• High school diploma or GED required; an associate's degree is preferred and can be advantageous.
• 2–5 years of experience in the transportation/trucking industry is expected.
• Proficiency with Microsoft Word and Excel is required.

Responsibilities

• Manages drivers’ activities to meet Hogan’s expectations and client needs.
• Addresses driver performance issues via coaching and discipline as appropriate.
• Interviews prospective drivers and makes hiring recommendations.
• Conducts 30- and 60-day performance reviews.
• Coaches and trains drivers on customer service, safety, and company policies.
• Coordinates services to maximize client satisfaction and profits.
• Schedules and directs drivers according to customer requests and needs.
• Monitors driver performance and daily activities.

Skills

Driver management

Coaching & discipline

Hiring interviews

Performance reviews

Customer service leadership

Education

High school diploma or GED

Associates degree preferred

Tools

Microsoft Office

Job description

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Fleet Manager provides operational leadership and support to drivers assigned to a customer or customer’s account. The Fleet Manager is a liaison with the customer ensuring high quality customer service and support. Ensures safe and timely deliveries. Is responsible for enhancing the overall customer service and support by managing drivers to ensure the client’s needs and expectations are met. Diagnoses and uses independent discretion based on the circumstances to solve employee-related issues.

Essential Duties and Responsibilities

• Manages drivers’ activities and ensures drivers are meeting and following Hogan expectations and policies and performing to a level that meets client expectations and needs.
• Identifies and addresses any driver performance issues through the use of coaching and discipline, including termination, as appropriate.
• Interviews prospective drivers and make recommendations on hiring decisions.
• Conducts driver 30- and 60-day performance review.
• Coaches, trains, and/or reinforces drivers on customer satisfaction/service, Hogan policies and practices, and safety.
• Coordinates services provided to customers including, but not limited to, employee and customer schedules, to maximize profits.
• Schedules and directs drivers to appropriate locations according to customer requests, specifications, or needs.
• Monitors drivers’ performance and activities.
• Prepares and monitors daily work and run schedules.
• Advises drivers of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards and independently creates contingency plans and alternate routes, as appropriate based on the circumstances to ensure client expectations and needs are met.
• Manages assigned fleet of tractors and drivers for on-time pickup and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control.
• Ensures a safe working environment and equipment for drivers, including, but not limited to, ensuring drivers are complying with applicable federal, state, and local safety laws and requirements.
• Ensures drivers are properly trained and has an adequate understanding of customer and company expectations, policies, and practices.
• Performs a daily accounting of all assigned trucks and drivers.
• Interacts with drivers on a daily basis answering any questions and ensuring drivers can safely deliver loads on time.
• Works with drivers to reduce turnover and promote longevity of workforce.
• Ensures driver payroll is accurate and submitted timely.
• Other duties as assigned.

Requirements

• High school diploma or GED required, Associates degree preferred
• 2-5 years experience in the transportation/trucking industry.
• Proficient in Microsoft products including Word and Excel.