Fleet Liaison

DEPT OF ENVIRONMENT PROTECTION; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

New York City Department of Environmental Protection (DEP) seeks a Community Assistant to support fleet services. You will provide customer service for internal and external clients, assist in SOP development, and help schedule vehicle and equipment repairs across DEP operations.

The role emphasizes strong organizational skills, attention to records, and basic automotive support, with opportunities to assist in DMV registrations, EZ Pass management, and incident reporting within a large

Qualifications

• No formal education or experience requirements for this position; ability to understand and carry out simple instructions.
• Candidates must be able to understand and be understood in English.
• Preferred: NYS Driver’s license.
• Strong verbal, written, and conflict management skills helpful.
• Proficiency in Microsoft Office Suite and basic data entry.

Responsibilities

• Provide customer service for external/internal fleet service clients.
• Assist in the development of Standard Operating Procedures (SOPs) for internal Fleet Service processes.
• Assist in scheduling delivery/pick up of DEP vehicles/equipment for repairs.
• Assist in processing DMV registrations for the agency’s vehicles.
• Assist in data entry and reporting; update and maintain records as well as prepare fleet reports and analysis using computer systems.
• Manage and maintain EZ Pass system including processing invoices, payments and following up with vehicle coordinators.
• Help organize special events and respond to emergencies when needed.
• Assist in general automotive services as needed.

Skills

Customer service

Microsoft Office

Communication

Time management

English proficiency

Tools

Fleet management software

Job description

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of NYC. DEP's Fleet Services Division oversees the purchase, use, maintenance and management of DEP vehicles, special equipment and related services. Fleet Services also monitors compliance with NYC Fleet and Vision Zero mandates, fuel and E-ZPass rules, parking and traffic regulations, and driver safety initiatives. The Fleet Services team provides complete life cycle management (design / build, distribution / maintenance, and relinquishment) of approximately 5,000 pieces of equipment throughout the 5 boroughs and NYC’s unique watershed. Under the direct supervision of the Fleet Services Specialist, the selected candidate will perform the following tasks: Provide customer service for external/internal fleet service clients. Assist in the development of Standard Operating Procedures (SOPs) for internal Fleet Service processes. Assist in the preparation of scheduling delivery/pick up of DEP vehicles/equipment for repairs. Assist in processing DMV registrations for the agency’s vehicles. Assist in data entry and reporting; update and maintain records as well as prepare fleet reports and analysis using computer systems (ie: Fleet Focus vehicle maintenance system and Geotab). Manage and maintain EZ pass system including processing invoices, payments and following up with vehicle coordinators. Help organize special events and respond to emergencies when needed. Assist in general automotive services as needed. COMMUNITY ASSISTANT - 56056

Minimum Qualifications

• There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required.
• Candidates must be able to understand and be understood in English.

Preferred Skills

• A valid NYS Driver’s license.
• Excellent verbal, written, and conflict management skills.
• Proficiency in Microsoft Office Suite.
• Excellent customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Accuracy in record-keeping and compliance.
• Familiarity with vehicle and equipment documentation, including titles, registrations, incident reporting.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.