Fleet Coordinator

World Group; Chesapeake (VA); On-site; AUD 60,000 - 91,000; Full time

Benefits offered by this job

Life Insurance

AD&D Insurance

Disability Insurance

Employee Assistance Program

401(k) with company match

Paid Time Off

Tuition assistance

Bonus eligibility

Job summary

World Group's ContainerPort Group is seeking a Fleet Coordinator to join our Norfolk, VA terminal. You will be the liaison between terminal operations and the customer-facing team, ensuring a smooth local customer experience.

Responsibilities include quoting rates, processing orders, sharing shipment updates, identifying service issues, and driving improvements through feedback. The role requires strong organization, excellent communication, and proficiency with Microsoft Office and

Qualifications

• High School Diploma or GED required.
• College Degree preferred.
• 1+ year trucking industry experience preferred.
• Highly organized individual with great communication skills.
• Ability to thrive in a fast-paced environment with high email/phone/messaging volume.
• Computer skills required: Microsoft Office Suite, familiarity with Transportation Management Systems.

Responsibilities

• Communicating quote rates and service capabilities.
• Processing orders as they arrive.
• Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicable.
• Gathering feedback, identify trends, and bringing new ideas to improve the customer experience.
• Entering time-sensitive order information accurately into computer systems.
• Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations.
• Ensuring customer location and contact information is up to date and accurate in computer systems.
• Performing other duties as requested.

Skills

Excellent communication

Highly organized

Education

High School Diploma or GED

College Degree preferred

Tools

Microsoft Office Suite

Transportation Management Systems

Job description

CPG Norfolk
1557 Poindexter Street
Chesapeake, VA 23324, USA

Description

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com

About This Role:

ContainerPort Group (CPG®), a World Group company, is currently looking for an energetic and self-motivated team player to join our family as a Fleet Coordinator for our growing terminal in Norfolk, VA!

The Fleet Coordinator will be responsible for the local customer experience at our trucking terminals. This is achieved by building and nurturing local relationships at the warehouses/vendors we serve and support. You will act as the liaison linking our terminal operations team to our customer facing team. This is a hands-on, high-execution role that is critical in positioning our fleet and overall terminal operation for success.

Duties and Responsibilities:

• Communicating quote rates and service capabilities
• Processing orders as they arrive
• Providing information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicable
• Gathering feedback, identify trends, and bringing new ideas to improve the customer experience
• Entering time-sensitive order information accurately into computer systems
• Responding to questions and requests as quickly as possible, making every effort to exceed customer expectations
• Ensuring customer location and contact information is up to date and accurate in computer systems
• Performing other duties as requested

Education and Professional Experience:

• High School Diploma or GED required
• College Degree preferred
• 1+ year trucking industry experience preferred
• Highly organized individual with great communication skills
• Ability to thrive in a fast-paced environment with heavy email/phone/messaging volume
• Computer skills required: Microsoft Office Suite, familiarity with Transportation Management Systems
• Competitive compensation
• Life, AD&D, & Disability insurance
• Employee Assistance Program
• 401(k) plan with up to 6% company match
• Paid Time Off
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.