Fleet Client Services Specialist II Thursday - Monday

Fleet Services by Cox Automotive; Aurora (CO); On-site; USD 46,000 - 60,000; Full time

Job summary

Fleet Services by Cox Automotive in Aurora, CO is seeking a Fleet Client Services Specialist II to manage maintenance transactions and scheduling from intake to technician handoff. You will document interactions in Cox Fleet systems and deliver top-tier customer service to internal and external clients.

The role emphasizes proactive maintenance scheduling, cross-functional partner communication, and ongoing development of dispatching capabilities to ensure a smooth, reliable service pipeline for

Qualifications

• High School Diploma/GED with 3 years in related field, or equivalent with related discipline experience.
• Excellent verbal and written communication; ability to communicate at all levels.
• Proven track record collaborating cross-functionally and building trusted partner relationships.
• Excellent organizational skills and ability to balance multiple tasks.
• Strong Excel and data entry skills; ability to learn FSCA IT Systems (Web Wrench, MobileFrame, RO Writer).
• Knowledge of trucking fleet maintenance industry is helpful.
• Ability to work independently and in a team.
• Excellent problem-solving and follow-through abilities.

Responsibilities

• Manage the follow up maintenance transactions lifecycle from origination until the customer unit is in custody of the repair technician.
• Document all customer interactions accurately in Cox Fleet systems.
• Provide excellent customer service for all internal and external calls.
• Be professional and establish positive customer rapport.
• Obtain customer approval for repairs and services to be performed.
• Proactively schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to assign the right technicians to accounts.
• Encourage customers to schedule repairs in advance to create a steady pipeline of work.
• Develop and improve Dispatching and Service Scheduling capabilities.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Communication

Organizational skills

Excel

Data entry

Cross-functional collaboration

Problem-solving

Teamwork

Education

High School Diploma or GED

Any higher degree/certification in related discipline

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Position:Fleet Client Services Specialist II Thursday - Monday

Location: Aurora, CO

Job Id:R202680614

# of Openings:1

Schedule - Thursday - Monday

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring aFleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities