Fleet Client Services & Billing Specialist II

Cox; Cleveland (OH); On-site; USD 25,030 - 37,622; Full time

Job summary

Cox Fleet is hiring a Fleet Services & Billing Specialist to support growth. The role involves billing across markets, managing maintenance transaction lifecycles, and ensuring accurate customer communications. You will collaborate with Field Operations and scheduling teams to optimize technician assignments and drive repeat business.

Ideal candidates have strong Excel/data entry skills and a proven ability to work cross-functionally. A HS diploma or GED with related experience is expected. EOE.

Qualifications

• High School Diploma/GED with 3 years' related experience, or equivalent combination.
• Excellent verbal and written communication across all levels.
• Proven ability to collaborate cross-functionally and build relationships.
• Strong organization, multi-tasking, and problem-solving skills.

Responsibilities

• Assist with the billing process across all markets in area.
• Manage the follow-up maintenance transactions lifecycle from origination to custody.
• Document and notation in Cox Fleet systems for each customer contact.
• Provide excellent customer service for internal and external calls.
• Schedule preventative maintenance with customers to drive repeat business.
• Coordinate with Field Operations to assign technicians to accounts.
• Develop and improve Dispatching and Service Scheduling capabilities.

Skills

Excel

Data entry

Communication

Problem solving

Education

High School Diploma or GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Fleet Services & Billing Specialist to support the growth of the company.

Duties & Responsibilities

• Assist with the billing process in all markets in area.
• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

Compensation

Hourly pay rate is in the range of $18.17 - $27.31 per hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $0.01.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets