Fleet Client Services Specialist II

CAI Cox Automotive Corp Svcs., LLC; New York (NY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health care insurance

401(k) retirement planning

Job summary

CAI Cox Automotive Corp Svcs., LLC is seeking a Fleet Client Services Specialist II in New York, NY. The role involves managing the maintenance lifecycle of fleet vehicles, ensuring excellent customer service, and documentation in Cox Fleet systems.

The ideal candidate has a High School Diploma/GED with 3 years of relevant experience. Strong communication and organizational skills are essential. The position offers the possibility of remote work, given the candidate resides in the specified area.

Qualifications

• 3 years’ experience in a related field or equivalent
• Ability to communicate effectively at all organizational levels
• Knowledge of the trucking industry or fleet maintenance

Responsibilities

• Manage the maintenance transactions lifecycle
• Document customer contacts in Cox Fleet systems
• Provide customer service for internal and external calls

Skills

Communication skills

Organizational skills

Excel proficiency

Problem-solving skills

Customer service experience

Education

High School Diploma/GED

Tools

Cox Fleet IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Job Overview

Company: Cox Automotive – USA; Job Family: Vehicle Operations; Position: Fleet Client Services Specialist II; Management Level: Individual Contributor; Flexible Work Option: Can work remotely but must live within the specified city, state, or region.

Duties & Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 3 years’ experience in a related field or an equivalent combination (e.g., any level degree/certification beyond a HS diploma/GED in a related discipline with up to 1 year of experience; or 5 years’ experience in a related field)
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross‑functional partners
• Excellent organizational skills and the ability to balance a variety of tasks
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
• Ability to work independently and collaboratively within a team environment
• Excellent problem‑solving skills
• Highly organized with exceptional follow‑through abilities

Drug Testing

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

EEO Statement

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.