Fleet Client Services Specialist II

CAI Cox Automotive Corp Svcs., LLC; North Carolina; Hybrid; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid time off: 6.67 hours monthly

Seven paid holidays

Bereavement leave

Volunteer time off

Jury duty leave

Military leave

Parental leave

Health insurance (medical, dental, etc

401(k) retirement plan

Job summary

Cox Automotive is seeking a Fleet Client Services Specialist II to support fleet operations from a remote-friendly setup within the United States. You will manage the lifecycle of maintenance transactions, coordinate with technicians, and ensure timely, accurate service documentation.

The role emphasizes customer service excellence and collaboration with Field Operations. The position requires strong communication, Excel and data-entry skills, plus the ability to work independently in a

Qualifications

• High School Diploma or GED required; related discipline with lesser experience also acceptable.
• Strong verbal and written communication skills; professional rapport with customers.
• Proven ability to balance multiple tasks in a fast-paced environment.

Responsibilities

• Manage follow-up maintenance transactions from origination to repair completion.
• Document in Cox Fleet systems with accurate customer contact records.
• Provide excellent customer service to internal and external clients.
• Obtain customer approval for repairs and services.
• Proactively schedule preventive maintenance to drive repeat business.
• Collaborate with Field Operations to deploy the right technicians.
• Encourage proactive scheduling to maintain a steady pipeline of work.
• Handle additional duties and special projects as assigned.

Skills

Communication

Excel

Data entry

Dispatching

Service scheduling

Team collaboration

Education

High School Diploma or GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Fleet Client Services Specialist II Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Variable Compensation Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Cox Fleet keeps your fleet moving! Looking for candidates within 160 miles of NY, NY. Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities

Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact Providing excellent customer service for all internal and external customer calls Be professional and establish positive customer rapport Obtain customers approval for all repairs and services to be performed Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician Continuously develop and improve company capabilities in Dispatching and Service Scheduling Additional duties and special projects as assigned

Requirements

High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization. Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners. Excellent organizational skills and the ability to balance a variety of tasks. Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer) Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful. Ability to work independently and collaboratively within a team environment. Excellent problem-solving skills Highly organized with exceptional follow-through abilities

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

For more details on what benefits you may be offered, visit our benefits page.

Equal Employment Opportunity

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

About Us

Cox brings together the world’s greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.