Fleet Client Services Specialist II

Cox Automotive Inc.; Indianapolis (IN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Vote time off

Jury duty leave

Parental leave

Job summary

Cox Automotive Inc. is hiring a Fleet Services Specialist II in Indianapolis. You will support billing, manage maintenance workflows, document interactions, and schedule preventive maintenance with field teams to ensure smooth operations and customer satisfaction.

The role emphasizes strong communication, organization, and familiarity with fleet systems; on-site work with competitive hourly pay and benefits.

Qualifications

• High School Diploma or GED with relevant field experience.
• Strong verbal and written communication skills.
• Ability to collaborate cross-functionally and maintain records clearly.
• Excel and data entry proficiency; quick learner of new systems.
• Interest in fleet maintenance or transportation helpful.

Responsibilities

• Assist with the billing process across markets.
• Manage maintenance transactions and customer handoffs to repair techs.
• Document interactions accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external clients.
• Schedule preventative maintenance and coordinate with field operations.
• Identify opportunities to optimize dispatching and scheduling.

Skills

Communication

Excel

Data entry

Problem solving

Organization

Education

High School Diploma/GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light medium, and heavy‑duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in‑house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Fleet Services Specialist II to support the growth of the company.

Duties & Responsibilities

• Assist with the billing process in all markets in area.
• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow‑through abilities

USD 18.17 - 27.31 per hour

Compensation

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets