The Fleet & Routing Coordinator is responsible for the planning, accuracy, and performance of all box truck routes. Routes are built three to five days in advance using routing software, then reviewed and adjusted by the Coordinator before release.
Customer stops operate on daily, weekly, monthly, quarterly, and annual service schedules. Incoming work orders, new customers, and special requests must be incorporated into existing routes each week while maintaining efficient workloads and on-time customer service.
This position has primary ownership of the routing function and requires someone who can independently identify routing problems, make adjustments, and ensure routes are accurate before they are released to drivers.
Key Responsibilities
- Build routes three to five days in advance for a fleet of 13+ box trucks ranging from 15 to 30 feet.
- Schedule stops across daily, weekly, monthly, quarterly, and annual service frequencies to ensure customers are serviced on time.
- Review software-generated routes and correct errors before release, including duplicate stops, misassigned stops, inefficient routing, and stops scheduled outside customer business hours.
- Cross-check routing maps against customer records to confirm business hours and scheduled service days and make adjustments as needed.
- Add new customer starts, work orders, and special service requests to the appropriate routes and service days.
- Schedule work orders including sharps pickups, additional pickups, and supply deliveries.
- Monitor route size and driver workload and divide or rebalance routes as customer volume increases.
- Prepare and print labels for medical waste containers.
- Track container inventory, including carts and reusable containers.
- Receive driver check-in calls and resolve routing issues that arise throughout the day.
Required Qualifications
- Minimum of two years of hands-on experience personally building high-density, multi-stop routes. Relevant industries may include medical waste, linen or uniform services, document destruction, pest control, courier services, or food and beverage distribution.
- Experience scheduling recurring customer stops with varying service frequencies, including weekly, monthly, and quarterly service.
- Demonstrated experience dividing, restructuring, or rebalancing routes as customer volume increases.
- Strong knowledge of the road networks and communities throughout Pennsylvania, including Philadelphia, Southern New Jersey, Delaware, Baltimore, Washington, DC, and Northern Virginia.
- Proficiency with routing software and the ability to recognize and correct software-generated routing errors.
- Exceptional attention to detail and a consistent practice of reviewing work for accuracy before release.
- Ability to work independently and take ownership of routing results.
- Valid driver's license and clean driving record.
- Proficiency with computers, phone systems, and email, with the ability to communicate professionally with drivers.
- High school diploma or equivalent.
Preferred Qualifications
- Experience with hazardous waste or hazmat regulations, as the company may expand the position to include hazardous waste routing.
- Experience in medical waste or another DOT-regulated transportation environment.
- Previous experience as a route driver within the region.