Fleet Administrative Associate

Atlas Toyota Material Handling; Elk Grove Village (IL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA options

Company-paid life insurance

Short- and long-term disability

401(k) with company match

Paid time off

8 paid holidays

Job summary

Atlas Toyota Material Handling is seeking a full-time Fleet Administrator in Elk Grove Village, IL. This role focuses on delivering excellent customer service while managing fleet accounts, invoices, and third-party service providers in support of Atlas fleet customers.

The position emphasizes accurate record-keeping, collaboration with service teams, and proactive communication to ensure timely payments and customer satisfaction.

Qualifications

• High school degree or GED required.
• Previous administrative, customer service, billing, or fleet management experience preferred.
• Proficient in Microsoft Office applications.
• Strong organizational, multitasking, and time management skills.
• Detail oriented with a high level of accuracy.
• Excellent customer service skills with the ability to communicate professionally and courteously.

Responsibilities

• Manage and maintain Atlas fleet accounts, including invoice processing, maintenance documentation, equipment records, and account administration.
• Collaborate with service departments, PM coordinators, and dispatchers to ensure all documentation and requirements are met for Atlas fleet accounts.
• Maintain and manage the fleet billing accounts for 3rd party reporting service providers.
• Review, submit, and monitor service invoices as well as resolve invoice discrepancies and payment disputes.
• Ensure all invoice documentation and billing requirements are met to support timely customer payment.
• Partner with internal teams to address customer-special requirements, including pricing structures and discounts.
• Answer customer questions and resolve billing disputes in a professional and timely manner.
• Support efficient and profitable fleet department operations through accurate account management and administrative support.
• Maintain effective communication between customers, management, sales staff, and operational departments to ensure a positive customer experience.
• Perform other duties as assigned.

Skills

Customer service

Organizational skills

Multitasking

Time management

Professional communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Description

Are you looking for a career at a stable company? Do you have customer service experience? Check out what we can do for you!

We are currently seeking a full-time Fleet Administrator to join our team. This role is responsible for providing excellent customer service while managing Atlas fleet maintenance and third-party service providers in support of Atlas fleet customers.

Atlas Toyota Material Handling, part of the Atlas Companies, is an authorized Toyota Forklift Dealer committed to providing quality service, premium equipment, and innovative solutions for companies of all sizes.

Why You’ll Love Working At Atlas

• A Strong, People-First Culture: At Atlas, we believe a strong commitment to excellence, our people, our core values, and professional development opportunities are what make our company great. We also enjoy bringing our teams together through events such as food trucks, BBQ’s, holiday parties, celebration lunches, and sporting events.
• Personal & Family Balance: We value personal/family time and are proud to offer a Monday-Friday schedule.
• Rest and Relaxation: Our associates receive generous paid time off AND 8 paid holidays.
• Comprehensive Benefits Package: This includes medical, dental and vision plans, with HSA and FSA options. Company-paid life insurance and short- and long-term disability plans are also provided, plus a 401(k) plan with company match.
• Career Growth Opportunities: We support professional advancement through tuition reimbursement benefits and internal growth opportunities.

Get To Know The Atlas Team

• At Atlas, you’re not just starting a job-you’re building a career. Learn more about what we offer on our careers page below.

Careers at Atlas Lift | Jobs in Material Handling & Equipment Services | Atlas Companies | Equipment Sales | Chicago, Minnesota, Wisconsin & Indiana

• Get a behind-the-scenes look at life at Atlas in the videos below!
• Atlas Toyota - Your #1 Forklift Dealer

What You’ll Do Day-to-Day

• Manage and maintain Atlas fleet accounts, including invoice processing, maintenance documentation, equipment records, and account administration.
• Collaborate with service departments, PM coordinators, and dispatchers to ensure all documentation and requirements are met for Atlas fleet accounts.
• Maintain and manage the fleet billing accounts for 3rd party reporting service providers.
• Review, submit, and monitor service invoices as well as resolve invoice discrepancies and payment disputes.
• Ensure all invoice documentation and billing requirements are met to support timely customer payment.
• Partner with internal teams to address customer-special requirements, including pricing structures and discounts.
• Answer customer questions and resolve billing disputes in a professional and timely manner.
• Support efficient and profitable fleet department operations through accurate account management and administrative support.
• Maintain effective communication between customers, management, sales staff, and operational departments to ensure a positive customer experience.
• Perform other duties as assigned.

Requirements

What You’ll Need to Succeed

• High school degree or GED required.
• Previous administrative, customer service, billing, or fleet management experience preferred.
• Proficient in Microsoft Office applications.
• Strong organizational, multitasking, and time management skills.
• Detail oriented with a high level of accuracy.
• Excellent customer service skills with the ability to communicate professionally and courteously.

Physical Requirements

• This position is primarily performed in an office setting and involves prolonged periods of sitting and computer use. Occasional physical activities may be required, including, but is not limited to, standing, bending, crouching, twisting, pulling, pushing, and lifting (typically up to 50 lbs.), as needed.

Atlas is proud to be an Equal Opportunity Employer (veterans and individuals with disabilities included) and Drug Free Workplace.

Where a specific pay range is noted, it is a good faith estimate at the time of posting. The actual compensation offered will be based on experience, skills, qualifications, market considerations, and geographic location.

Salary Description

$24-$26 per hour based on experience.