Flat-Rate Auto Technician: Expert Diagnostics & Repairs

Audi San Jose; San Jose (CA); On-site; USD 96,000 - 180,000; Full time

Job summary

Audi San Jose is seeking a Flat Rate Technician to diagnose and repair vehicle systems in our dealership in San Jose, CA. You will perform inspections, troubleshoot and complete repairs to factory standards while maintaining a clean, safe work environment.

You will document work performed, communicate findings to Service Advisors, and ensure quality repairs on the first attempt. The role requires strong communication, teamwork, and careful attention to detail with a focus on customer

Qualifications

• Excellent communication skills including the ability to listen to customers and determine how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Outstanding attention to detail with a commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to communicate technical terms to non-technical audience.
• Effective time management skills and ability to prioritize.

Responsibilities

• Performs vehicle inspections, troubleshooting, and testing to determine required or recommended repairs.
• Accurately diagnose malfunctions and perform the necessary repairs for them including, but not limited to, repairing engine failures, repairing mechanical and electrical systems malfunctions, and replacing parts and components as required.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Verifies vehicle serviceability and ensures quality repairs the first time by conducting test drives and adjusting controls and systems as required.
• Ensures that customer vehicles kept clean during repair process.
• Contains costs by using warranty; evaluating service and parts options for repairs as required.
• Communicates with Service Advisor and/or Dispatcher if additional work is needed.
• Aids Service Writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way necessary to guarantee customer satisfaction.
• Keeps supplies ready by inventorying stock; placing orders and verifying receipt of parts and supplies.
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
• Documents all work performed and recommended on the repair order in accordance with operating procedures.
• Understands the terminology of the automobile business and keep abreast of technology changes.
• Follows all attendance and punctuality standards with adherences to timekeeping standards. Employees are required to record the beginning and ending times of any shift, break, or departure from work for personal reasons
• Follows the Code of Business Ethics and Conduct
• Understands and follow all work rules and procedures and follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Skills

Communication skills

Team player

Automotive systems

Attention to detail

Technical manuals

Time management

Education

High school diploma

Associate degree or equivalent

Job description

Audi San Jose is seeking a Flat Rate Technician to diagnose and repair vehicle systems in our dealership in San Jose, CA. You will perform inspections, troubleshoot and complete repairs to factory standards while maintaining a clean, safe work environment.

You will document work performed, communicate findings to Service Advisors, and ensure quality repairs on the first attempt. The role requires strong communication, teamwork, and careful attention to detail with a focus on customer