Flagship Timepiece Master Watchmaker

Tourneau|Bucherer; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Rolex Flagship on Fifth Avenue seeks a Watchmaker to serve as the in-store technical authority for mechanical performance, diagnostics, and service quality. You will perform complete overhauls, assess complex movements, and sign off on repairs before client delivery.

The role supports Client Advisors, explains findings to clients, and upholds Rolex craftsmanship and safety standards in a high-paced flagship environment. Formal watchmaking training and Rolex tooling familiarity are expected.

Qualifications

• Formal watchmaking training or equivalent professional bench experience.
• Strong proficiency in mechanical watch repair and diagnostics.
• Ability to explain technical concepts to clients.
• Willingness to obtain Rolex certification.
• Attention to craftsmanship and documentation standards.

Responsibilities

• Serve as the in-store technical expert, supporting Client and Service Advisors by providing authoritative guidance on mechanical function, condition, and required services.
• Perform advanced technical assessments when a watch requires evaluation beyond the scope of a Technician, including diagnosing movement irregularities, complication performance, lubrication issues, escapement behavior, and abnormal rate deviation.
• When requested, participate in client-facing moments to explain technical findings, educate clients on proper care, and reinforce the brand's high standards of craftsmanship and service.
• Execute complete mechanical overhauls in accordance with Rolex standards, including disassembly, inspection, cleaning, lubrication, reassembly, adjustment, and casing.
• Perform intermediate movement interventions as required.
• Conduct post-service regulation and precision adjustments using approved timing instrumentation.
• Oversee and perform advanced in-store maintenance tasks when required, including water-resistance testing using Rolex-approved equipment, case and bracelet preparation, and final functional checks.
• Carry out comprehensive quality control evaluations on watches serviced off-site or internally by Technicians, confirming compliance with Rolex quality control standards.
• Serve as the final technical sign-off for repairs prior to client delivery.
• Provide guidance to Technicians on diagnostic approach, proper tool usage, contamination avoidance, and brand-approved technical procedures.
• Support ongoing training efforts by sharing best practices, demonstrating proper techniques, and reinforcing Rolex service standards.
• Maintain personal and shared watchmaking tools in excellent condition, ensuring calibration accuracy and adherence to Rolex tooling requirements.
• Uphold a clean, organized, and secure workshop environment that meets Rolex safety, cleanliness, and process standards.
• Ensure all service actions follow Rolex-approved procedures, documentation rules, and quality guidelines.
• Monitoring parts usage, evaluating when parts must be replaced, and maintaining an organized and accurate inventory system to support efficient service workflows.

Skills

Mechanical watch repair

Diagnostics

Quality control

Client-facing communication

Education

CW21 certification

SAWTA certification

WOSTEP certification

Tools

Rolex tooling

Timing instrumentation

Case & bracelet equipment

Job description

Rolex Flagship on Fifth Avenue seeks a Watchmaker to serve as the in-store technical authority for mechanical performance, diagnostics, and service quality. You will perform complete overhauls, assess complex movements, and sign off on repairs before client delivery.

The role supports Client Advisors, explains findings to clients, and upholds Rolex craftsmanship and safety standards in a high-paced flagship environment. Formal watchmaking training and Rolex tooling familiarity are expected.