FL-DCF-Orlando-ESS-Receptionist

Expedite Technology Solutions; Daly City (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Receptionist in California, fluent in Spanish or Creole, to provide excellent customer service. This role involves greeting customers, assisting with applications, maintaining lobby equipment, and answering inquiries. Candidates should have a high school diploma and the ability to manage customer interactions effectively.

Qualifications

• Ability to speak and understand English.
• Typing speed of 20 words per minute is a plus.
• Physical capability to stand and walk within workspace.

Responsibilities

• Meet and greet customers, assist with application process.
• Ensure lobby equipment is operational and available.
• Answer general inquiries and log customer data.

Skills

Customer Service

Bilingual (Spanish or Creole)

Time Management

Education

High School diploma

Job description

DCF-Orlando-ESS Central Region-Receptionist - Bi-lingual Spanish or Creole, spoken and written, highly preferred

Position: Receptionist

Pay Rate: [Insert pay rate]

Duties / Responsibilities include:

1. Meet and greet customers, assist with application process (online and paper), and navigate through the self-service lobby.
2. Ensure lobby equipment (copier, phone, fax) and forms are operationally available throughout the day.
3. Answer general inquiries related to program requirements, application processing, case status, and benefits.
4. Log customers into the computer-based system for data collection and customer service resolution; escalate complex inquiries following established procedures.
5. Educate customers on community partners and the features of the my ACCESS Account, including account setup and password resets.

Minimum Skill Requirements:

• Ability to speak and understand English; High School diploma required.
• Ability to stand for periods of time, perform physical movement, and walk within the workspace as required.
• Bi-lingual in Spanish or Creole, both spoken and written, highly desired.
• Typing speed of 20 words per minute is a plus.

No indication that this job is expired or no longer accepting applications is present.