FIXX Assistant Call Center Specialist

University of South Carolina

Columbia (SC)

On-site

USD 32,000 - 35,000

Full time

14 days+

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Job summary

University of South Carolina is seeking a FIXX Assistant Call Center Specialist to manage inbound calls and submit service requests for the Columbia campus. The role requires working evenings and weekends, with hours aligned to the university schedule and holidays when needed.

The position emphasizes resident and staff relations, data entry accuracy, and proper escalation procedures. It offers full-time hours and a 37.5-hour work week with evening shifts in a dynamic housing environment.

Qualifications

Attention to detail and organization.
Able to work on own.
Experience and strong Customer Service Knowledge.
Data entry experience.

Responsibilities

Answer inbound calls and enter information into a database.
Build positive relationships with residents and staff, ensuring questions and requests are handled appropriately.
Escort outside contractors inside residence halls as needed.
Attend staff meetings on a regular basis.
Coach and train student staff.
Perform other duties as assigned by the Work Control Manager.
Must be able to work evenings and weekends.

Skills

Attention to detail

Organization

Customer service

Data entry

Conflict resolution

Education

High school diploma or equivalent

Job description

Please see Special Instructions for more details.

This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

Posting Summary

Job Code Title: Administrative Specialist II

Advertised Title: FIXX Assistant Call Center Specialist

Campus: Columbia

College/Division: Division of Student Affairs and Academic Support

Department: SAAS Custodial, Move Crew and Facilities Administration

Salary: $16.52/hour

Location of Vacancy: Columbia, SC

Part/Full Time: Full Time

Hours per Week: 37.5

Work Schedule

Standard work hours are 8am – 4:30 pm and 2:00 pm – 10:30 pm.
You will work at least one day each weekend.
You will also work over the Christmas holidays while the University is closed.
Must be willing to work a flexible schedule to meet the needs of the department.

Job Search Category

Administrative

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for Temporary Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers temporary employees expected to work at least 30 hours per week health and life insurance, flexible spending accounts and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu.

Position Description

Advertised Job Summary

University Housing is seeking a highly motivated, energetic, and dedicated person to serve as a FIXX Assistant Call Center Specialist. The FIXX Assistant Call Center Specialist will be responsible for managing inbound calls, creating, and submitting service requests. Work hours will include evenings and weekends.

Duties and Responsibilities

Responsible for answering inbound calls and entering information into a database.
Build positive relationships with residents and staff, ensuring that all questions and requests are handled appropriately.
Frequently escorts outside contractors inside residence halls.
Attend staff meetings on a regular basis.
Coaching and training with student staff.
Other duties as assigned by the Work Control Manager.
Must be able to work evenings and weekends.

Preferred Qualifications

Attention to detail and organization.
Able to work on own.
Experience and strong Customer Service Knowledge.
Data entry experience.l
Experience in conflict resolution with Customers.
Qualifications High school graduate or equivalent.

Job Duties Posting Detail Information

Number of Vacancies: 1

Desired Start Date: 04/01/2026

Proposed End Date: 03/31/2027

Job Open Date: 03/24/2026

Job Close Date: 04/23/2026

Open Until Filled: No

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV /AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety/Security Sensitive or Requires a CDL No Hazardous weather category Essential

Supplemental Questions