Fixed Ops Growth & Experience Consultant

Tom Wood Indian Motorcycles of Lafayette; Lafayette (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Base Pay

Service Department Commission

Parts Department Commission

Performance-Based Bonus Opportunities

Job summary

Indian Motorcycle of Lafayette is seeking a driven, customer-focused Fixed Ops Consultant to support and enhance our Service and Parts operations. This role works closely with dealership personnel to improve customer satisfaction, increase department performance, identify growth opportunities, and ensure operational excellence throughout the customer ownership experience.

The ideal candidate has a strong understanding of powersports fixed operations, enjoys working directly with customers and

Qualifications

• Strong understanding of powersports fixed operations.
• Experience in customer service within a dealership.
• Ability to work with service and parts teams to improve efficiency.

Responsibilities

• Monitor repair order flow, shop capacity, and work-in-process to identify operational opportunities.
• Review repair order documentation to ensure customer concerns, recommendations, and completed repairs are properly recorded.
• Assist in monitoring repair order aging and cycle times.
• Help ensure customers receive timely status updates and clear communication throughout the repair process.
• Review maintenance recommendations, recalls, campaigns, and service opportunities to maximize customer retention.
• Assist with warranty administration, compliance, and documentation requirements.
• Support initiatives that drive service sales growth and customer-pay opportunities.
• Promote a clean, organized, safe, and professional service environment.
• Review inventory levels and stocking strategies to identify opportunities for improved turnover and profitability.
• Assist with inventory accuracy processes including cycle counts and inventory controls.
• Monitor special-order processes and aged inventory reduction efforts.
• Support accurate receipt, issuance, transfer, and return of parts inventory.
• Review lost sales reporting and identify stocking opportunities.
• Help improve the speed and efficiency of parts delivery to service technicians.
• Maintain awareness of manufacturer programs, catalog updates, and pricing information.
• Support warranty parts retention and return procedures.
• Promote organized, secure, and efficient inventory storage practices.
• Assist with growing retail, service, and accessory-related parts sales.
• Promote proactive and professional communication throughout the service process.
• Help ensure estimates, recommendations, timelines, and repair updates are communicated clearly.
• Assist in resolving customer concerns and improving customer satisfaction.
• Encourage consistent follow-through and professional customer interactions.
• Review customer feedback and identify opportunities for continuous improvement.
• Support dealership initiatives focused on customer retention and long-term relationship building.

Job description

Indian Motorcycle of Lafayette is seeking a driven, customer-focused Fixed Ops Consultant to support and enhance our Service and Parts operations. This role works closely with dealership personnel to improve customer satisfaction, increase department performance, identify growth opportunities, and ensure operational excellence throughout the customer ownership experience.

The ideal candidate has a strong understanding of powersports fixed operations, enjoys working directly with customers and