Fixed Ops Consultant

TW Indian Motorcycles of Lafayette; Lafayette (IN); On-site; USD 50,000 - 80,000; Full time

Job summary

Indian Motorcycle of Lafayette is seeking a motivated Fixed Ops Consultant to support Service and Parts operations and enhance the customer ownership experience.

The role requires collaboration with dealership teams to improve workflow, service profitability, and customer satisfaction, while promoting a professional and efficient operating environment. Strong communication and process-improvement skills are essential to success.

Qualifications

• Experience supporting service and parts operations in a dealership setting.
• Strong focus on customer satisfaction and operational efficiency.
• Ability to identify growth opportunities and improve workflow.

Responsibilities

• Monitor service flow, capacity, and WIP to identify opportunities.
• Review work orders for documented concerns, recommendations, and repairs.
• Assist in tracking repair order aging and cycle times.
• Ensure timely status updates and clear communication with customers.
• Review maintenance, recalls, and service opportunities to boost retention.
• Support warranty administration and documentation requirements.
• Promote service sales and customer-pay opportunities.
• Maintain a clean, organized, and safe service environment.
• Support inventory and parts accuracy alongside the Parts team.

Skills

Customer service

Operations

Process improvement

Communication

Multitasking

Job description

Fixed Ops Consultant

Indian Motorcycle of Lafayette

Indian Motorcycle of Lafayette is seeking a driven, customer-focused Fixed Ops Consultant to support and enhance our Service and Parts operations. This role works closely with dealership personnel to improve customer satisfaction, increase department performance, identify growth opportunities, and ensure operational excellence throughout the customer ownership experience.

The ideal candidate has a strong understanding of powersports fixed operations, enjoys working directly with customers and dealership teams, and is passionate about helping departments operate efficiently while delivering an exceptional customer experience.

SERVICE OPERATIONS SUPPORT

The Fixed Ops Consultant serves as a resource for the Service department, helping identify opportunities to improve workflow, customer satisfaction, and profitability.

Responsibilities Include:

• Monitor repair order flow, shop capacity, and work-in-process to identify operational opportunities.
• Review repair order documentation to ensure customer concerns, recommendations, and completed repairs are properly recorded.
• Assist in monitoring repair order aging and cycle times.
• Help ensure customers receive timely status updates and clear communication throughout the repair process.
• Review maintenance recommendations, recalls, campaigns, and service opportunities to maximize customer retention.
• Assist with warranty administration, compliance, and documentation requirements.
• Support initiatives that drive service sales growth and customer-pay opportunities.
• Promote a clean, organized, safe, and professional service environment.

PARTS OPERATIONS SUPPORT

The Fixed Ops Consultant works alongside the Parts department to improve inventory management, profitability, and customer service.

Responsibilities Include:

• Review inventory levels and stocking strategies to identify opportunities for improved turnover and profitability.
• Assist with inventory accuracy processes including cycle counts and inventory controls.
• Monitor special-order processes and aged inventory reduction efforts.
• Support accurate receipt, issuance, transfer, and return of parts inventory.
• Review lost sales reporting and identify stocking opportunities.
• Help improve the speed and efficiency of parts delivery to service technicians.
• Maintain awareness of manufacturer programs, catalog updates, and pricing information.
• Support warranty parts retention and return procedures.
• Promote organized, secure, and efficient inventory storage practices.
• Assist with growing retail, service, and accessory-related parts sales.

CUSTOMER EXPERIENCE

The Fixed Ops Consultant plays a key role in helping create a customer experience that generates loyalty and repeat business.

Expectations Include:

• Promote proactive and professional communication throughout the service process.
• Help ensure estimates, recommendations, timelines, and repair updates are communicated clearly.
• Assist in resolving customer concerns and improving customer satisfaction.
• Encourage consistent follow-through and professional customer interactions.
• Review customer feedback and identify opportunities for continuous improvement.
• Support dealership initiatives focused on customer retention and long-term relationship building.

The goal is not simply to complete the repair. The goal is to create a customer experience that builds confidence, loyalty, and a lasting relationship with Indian Motorcycle of Lafayette.

Compensation

• Base Pay
• Service Department Commission
• Parts Department Commission
• Performance-Based Bonus Opportunities

Why Work Here?

At Indian Motorcycle of Lafayette, you'll have the opportunity to combine your passion for powersports with a dealership committed to delivering exceptional customer experiences. We value employees who are enthusiastic, customer-focused, and committed to helping riders enjoy every mile of ownership.

What Makes Us Different?

• A passionate powersports culture
• Premium, iconic motorcycle brand
• Focus on customer relationships and rider satisfaction
• Opportunities for professional growth and development
• Team-oriented environment where contributions matter