Fixed Ops Director

Penske Automotive Group; Santa Ana (CA); In loco; USD 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Penske Automotive Group is seeking a Service and Parts Director to manage the service and parts departments in a dynamic dealership environment. The role emphasizes budgeting, staff leadership, and ensuring customer satisfaction across service and parts operations.

The candidate will forecast departmental goals, hire and train managers, and collaborate with leadership to improve profitability while maintaining compliance with federal, state, and local regulations.

Competenze

• Requires high school diploma or equivalent with 3–5 years of parts and service experience.
• Preferred AA degree; related experience may substitute.
• Strong leadership and budgeting abilities required.

Mansioni

• Forecasts goals for service and parts departments.
• Hires, trains, and monitors department managers.
• Prepares annual operating budget for service and parts.
• Directs and schedules work of department staff.
• Ensures compliance with regulations and safety standards.
• Maintains customer satisfaction and handles complaints.
• Develops pricing plans for service and parts.
• Aims to improve profitability with department managers.
• Keeps abreast of equipment and tools and recommends purchases.

Conoscenze

Leadership

Team Management

Budgeting

Communication

Strategic Planning

Formazione

High School Diploma or equivalent

Associate's Degree (A.A.) preferred

Descrizione del lavoro

Summary/Objective

The Service and Parts Director manages the efficient operation of the service and parts departments.

Essential Functions

• Forecasts goals and objectives for the departments and strives to meet them
• Hires, trains, motivates, and monitors the performance of the service and parts department managers
• Prepares and administers an annual operating budget for the service and parts departments
• Maintains reporting systems required by general management and the factory
• Directs and schedules the work of the employees in the Service and Parts Department
• Monitors the performance of the service and parts departments
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Fosters professional employee development and coordinates with department managers to determine need for advanced training
• Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers
• Handles customer complaints immediately and according to dealership's guidelines
• Develops dealership service and parts pricing plans and recommends to dealer or general manager
• Works with parts and service managers to find ways to improve the overall profitability of the dealership
• Keeps abreast of new equipment and tools available and recommends purchases
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service, body shop and parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates
• Follows lawful directions from supervisors
• Follows the Company Code of Business Ethics and Conduct
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Understands and follows all work rules and procedures
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Attends pertinent training on request.
• Attends company meetings as required.
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

• Ability to effectively hire personnel required to meet departmental and organizational goals
• Ability to manage, including disciplining and terminating, to meet departmental and organizational goals
• Ability to effectively lead a team to achieve departmental and organizational goals
• Ability to demonstrate proper techniques for body shop repairs in accordance with generally accepted standards and company policy
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect body shop operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
• Computer proficiency
• Good communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Supervisory Responsibility

Yes

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medium - Will lift over 35 pounds at a time and/or frequent lifting or carrying of objects weighing up to or over 20 pounds
This position will require the employee to be standing for prolonged periods of time, from time to time may involve long periods of sitting
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis
This position requires the ability to hear and to talk
This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day)
This position is primarily located in an office environment, with heating and air conditioning available

Position Type/Expected Hours of Work

Works evenings, weekends and holidays as required.

Required Education and Experience

High school diploma or the equivalent and five year related experience or equivalent combination of education and experience. Minimum of 3-5 years of parts and service experience.

Preferred Education and Experience

Associate's degree (A.A.) or equivalent; and five to seven-year related experience and/or training; or equivalent combination of education and experience. Minimum of 3-5 years' parts and service experience.

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.

Dealership Name

_____________________

1500 Auto Mall Drive, Santa Ana , California 92705 , United States

Internal Job ID

Service and Parts Director-742206

Area of Interest

Management

Position Type

Full-time

Pay Transparency

Pay for this position ranges from $180,000 to $300,000 per year.

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