Fixed Operations Performance Manager

Davita Inc.; Wilmington (DE); On-site; USD 80,000 - 121,000; Full time

Job summary

A leading company in the automotive industry is seeking a Fixed Operations Performance Manager to drive value for dealerships. This role requires significant experience in fixed operations and a proven ability to influence dealership personnel at all levels. Responsibilities include evaluating operations and leveraging solutions to improve performance and customer satisfaction. Ideal candidates will have a bachelor's degree and extensive experience in dealership operations across multiple products and technologies.

Benefits

Flexible vacation policy

Paid holidays

Paid wellness hours

Parental leave

Bereavement leave

Jury duty leave

Volunteer time off

Military leave

Qualifications

• 6+ years of experience in a related field.
• Experience managing a fixed operations department preferred.
• Valid driver's license and ability to travel up to 50%.

Responsibilities

• Serve as a strategic partner to automotive dealerships.
• Evaluate dealership operations and align product usage with goals.
• Identify upsell opportunities based on dealership pain points.

Skills

Fixed operations expertise

Salesforce

Microsoft Office

Communication

Listening skills

Education

Bachelor's degree

Tools

Virtual collaboration tools

Job description

parental leave, paid time off, paid holidays

United States, Delaware, Wilmington

TheCox Automotive Fixed Operations Performance Manager plays a critical role in driving value and retention across the Dealer Solutions portfolio-includingF&I, DMS, andXtime Service products-for franchise and large independent automotive dealers. This role is designed for professionals with deepretail automotive experience, especially infixed operations, who can translate dealership challenges into actionable solutions using Cox Automotive's suite of technologies.

This position is ideal for someone who hasmanaged or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations

Performance Manager is the primary point of contact forDealertrack andXtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth.

This is a regional position that will encompassConnecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, andVirginia,. Preference will go to in-region applicants.

What You'll Do

• Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions.
• Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.
• Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements.
• Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools.
• Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.
• Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.
• Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships.
• Stay current on product updates and enhancements and communicate their value in the context of dealership operations.

Who You Are

Minimum Requirements:

• Bachelor's degree and 6+ years of experience in a related field, or equivalent combination of education and experience.
• Valid driver's license and ability to travel up to 50%.

Preferred Qualifications:

• 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership.
• Deep understanding of dealership operations, including service, parts, and F&I.
• Proven ability to influence dealership personnel at all levels-from service advisors to general managers.
• Proficient in Salesforce, Microsoft Office, and virtual collaboration tools.
• Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions.
• Comfortable working independently in a remote environment while collaborating cross-functionally.

USD 80,500.00 - 120,700.00 per year

Compensation:

Compensation includes a base salary of $80,500.00 - $120,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.