Fixed Operations Consultant

4006 Motors Insurance Corporation; Illinois; Hybrid; USD 65,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Paid time off and holidays

Incentive plan and potential bonuses

Job summary

Ally Financial is seeking a field-based specialist to lead Warranty Rate Review and Warranty Compliance initiatives. The role includes delivering foundational training to service personnel, coaching dealership teams on sales and process optimization, and collaborating across matrix partners to advance acquisition and retention goals.

This remote role requires travel up to 75% and a strong background in fixed operations, with experience in analyzing dealer statements and using OEM warranty

Qualifications

• Proven analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Knowledge of OEM warranty policies and procedures preferred.
• Familiarity with dealer management systems preferred.

Responsibilities

• Deliver foundational training to service personnel to ensure exceptional customer experiences.
• Serve as a subject matter expert for Warranty Rate Review and Warranty Compliance programs.
• Coach dealership teams on sales effectiveness and process optimization.
• Implement, support, and track progress of Fixed Operations Consulting programs.
• Conduct dealer needs assessments and develop tailored solutions.
• Collaborate with matrix partners to advance acquisition and retention goals.
• Present fixed operations content to stakeholders.
• Build and maintain relationships with internal and external stakeholders.

Skills

Analytical thinking

Communication

Problem solving

Microsoft Office

Travel readiness

Education

High school Diploma or GED

Tools

Dealer Management Systems

Job description

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity Location

remote role but must be located near a major airport.

Join a high-impact team that partners directly with franchised dealerships to drive fixed operations profitability and elevate customer experience.

Role Overview

In this role, you’ll serve as a trusted subject matter expert for Ally’s Warranty Rate Review and Warranty Compliance programs while delivering foundational training, coaching sales effectiveness, and optimizing service and parts processes. You’ll conduct needs assessments, build tailored solutions, and collaborate across matrix teams to advance acquisition and retention goals—tracking progress, presenting insights, and executing operational initiatives with measurable results. This field-based position empowers a self-starter to build strong stakeholder relationships, influence change, and make a visible impact across dealership networks. Make a visible impact across dealership networks.

The Work Itself

• Deliver foundational training to service personnel to ensure exceptional customer experiences
• Serve as a subject matter expert for Ally's Warranty Rate Review and Warranty Compliance programs
• Coach dealership teams on sales effectiveness and process optimization
• Implement, support, and track progress of Fixed Operations Consulting programs
• Conduct dealer needs assessments and develop tailored solutions
• Collaborate with matrix partners to advance acquisition and retention goals
• Execute various operational assignments as directed by leadership
• Present fixed operations content to internal and external stakeholders
• Utilize your automotive fixed operations expertise to assist dealers in profitability goals
• Partner with dealership teams to deliver training and innovative solutions
• Build and maintain relationships with internal and external stakeholders

The Qualifications We’re Looking For

Possess analytical abilities to breakdown claim information into trends. Proven experience in franchised dealership Fixed Operations preferred. Proficiency in analyzing and diagnosing dealership operating statements preferred. Excellent written and verbal communication. Strong analytical and problem-solving abilities. Adept at uncovering customer needs and delivering solutions. Self-motivated, results-driven, and able to work independently. Strong relationship-building skills. Proficiency with Microsoft Office. Knowledge of OEM warranty policies and procedures preferred. Understanding of fixed operations KPIs preferred. Automotive technical knowledge required. Familiarity with dealer management systems preferred. Willingness to travel up to 75%.

Minimum Qualifications

• 1+ years of experience
• High school Diploma or GED equivalent

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.

Base Pay Range $65,000.00 - $115,000.00

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.