Fitness Manager

Fit Fusion, LLC; Town of Walton (NY); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Profit sharing

Training & development

Job summary

Fit Fusion in Town of Walton, NY is seeking a Personal Training Manager to maximize participation in paid Personal Training Services. This salaried role requires a minimum of 45 hours per week and focuses on achieving new client acquisition and existing client retention goals.

You will lead and coach the front-end selling process of CrunchOne Kickoff, oversee delivery of personal training services, and own the client journey by engaging with our paid programming.

Qualifications

• Must have a high school diploma or GED; bachelor’s degree preferred.
• Current CPR certification is required.
• Experience in coaching and motivating groups is preferred.
• Sales and customer-service orientation is essential.

Responsibilities

• New client acquisition through direct selling and coaching of trainers in sales.
• Manage and coach delivery of personal training services and oversee schedules.
• Own the client journey and drive KPI-based improvements in retention and revenue.
• Lead staff development by hiring, training, and evaluating trainers.

Skills

Sales skills

Leadership

Communication

Program design

Coaching

Customer service

Education

High School Diploma or GED

Bachelor's Degree preferred

Current CPR

Tools

Crunch programs

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Profit sharing
• Training & development

Personal Training Manager | Fit Fusion

Overview

The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services. This will be accomplished by meeting and exceeding both new client acquisition and existing client retention goals. This is a salaried position and requires a minimum of 45 hours per week.

The Personal Training Manager will achieve these objectives by:

1. Managing and coaching the front-end selling process of the CrunchOne Kickoff.
2. Managing and coaching the delivery of personal training services.
3. Owning the client journey that a customer takes by engaging with our paid programming.

Responsibilities

New Client Acquisition

• Selling directly—50% of the time/day
• Coaching, role playing, and guiding the individual personal trainer direct reports on how to sell.
• Managing schedules and directing resources as informed by the various KPIs.

Minimize and Manage Attrition

• Ensure proper execution and communication of the Client Journey, with emphasis on first 90 days using the Client Folder System.
• Ensure that all Personal Trainers are delivering high quality programs to their clients backed by a scientific rationale.
• Ensure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports.

Staff Development

• Hire, train, and manage the performance of a team of qualified Personal Trainers.
• Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.

Manage & Communicate KPI’s

• Maintain reports and data for clarity into performance of the business.
• Communicate takeaways and plans for improvement to General Manager.

Requirements

Knowledge, Skills & Abilities

• Knowledge of Personal Training techniques and program design.
• Sales, communication, and rapport building skills.
• Knowledge and command of Crunch programs, like VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.
• Muscle be able to adjust and operate all club equipment.
• Experience in coaching/motivating groups.
• Strong leadership, interpersonal & communication skills.
• Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude.
• Possesses a strong member service focus.
• Responds professionally to requests and inquiries from guests, members, and staff.

Education Level

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• Current CPR.

Certifications (One or more of the following)

• ACSM Certified Personal Trainer
• ACE Personal Trainer Certification
• The Cooper Institute Personal Trainer Certification
• IFPA Personal Fitness Trainer Certification
• NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
• NESTA Personal Fitness Trainer Certification
• NFPT Personal Trainer Certification
• NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist.

Experience

• 1-2 Years as a Personal Trainer preferred.
• Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees.
• Preferred: Consultative sales experience.

Physical Requirements

• Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public.
• Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift to 50 pounds.