Fitness Manager

Crunch Fitness - Fit Fusion LLC; Denver (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Profit sharing

Training & development

Employee discounts

Opportunity for advancement

Job summary

Crunch Fitness - Fit Fusion LLC in Denver seeks a Personal Training Manager to maximize participation in paid Personal Training Services and achieve client acquisition and retention goals. This is a salaried role requiring a minimum of 45 hours per week.

You will manage and coach the front-end selling process, oversee delivery of personal training services, and own the client journey for paid programming, working to grow memberships and ensure high program quality.

Qualifications

• Proven ability to sell and coach on personal training services.
• Strong leadership and teamwork skills with a member-first mindset.
• Familiarity with Crunch programs (VFP, dotFit, Crunch U, Styku) is a plus.
• CPR certification is required or preferred where noted.

Responsibilities

• Drive new client acquisition and retention for paid PT services.
• Manage and coach the delivery of personal training programs and services.
• Own the client journey and engagement with paid programming.
• Lead staff development and evaluate KPIs with the GM.

Skills

Sales & communication

Leadership & mentoring

Member service focus

Personal training knowledge

Education

High School Diploma or GED

Bachelor's Degree preferred

Current CPR

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Profit sharing
• Training & development

Personal Training Manager | Fit Fusion

Overview

The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services. This will be accomplished by meeting and exceeding both new client acquisition and existing client retention goals. This is a salaried position and requires a minimum of 45 hours per week.

The Personal Training Manager will achieve these objectives by:

1. Managing and coaching the front-end selling process of the CrunchOne Kickoff.
2. Managing and coaching the delivery of personal training services.
3. Owning the client journey that a customer takes by engaging with our paid programming.

Responsibilities

New Client Acquisition

• Selling directly—50% of the time/day
• Coaching, role playing, and guiding the individual personal trainer direct reports on how to sell.
• Managing schedules and directing resources as informed by the various KPIs.

Minimize and Manage Attrition

• Ensure proper execution and communication of the Client Journey, with emphasis on first 90 days using the Client Folder System.
• Ensure that all Personal Trainers are delivering high quality programs to their clients backed by a scientific rationale.
• Ensure accurate administration of Personal Training Services including, but not limited to, usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports.

Staff Development

• Hire, train, and manage the performance of a team of qualified Personal Trainers.
• Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.

Manage & Communicate KPI’s

• Maintain reports and data for clarity into performance of the business.
• Communicate takeaways and plans for improvement to General Manager.

Requirements

Knowledge, Skills & Abilities

• Knowledge of Personal Training techniques and program design.
• Sales, communication, and rapport building skills.
• Knowledge and command of Crunch programs, like VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.
• Muscle be able to adjust and operate all club equipment.
• Experience in coaching/motivating groups.
• Strong leadership, interpersonal & communication skills.
• Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude.
• Possesses a strong member service focus.
• Responds professionally to requests and inquiries from guests, members, and staff.

Education Level

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• Current CPR.

Certifications (One or more of the following)

• ACSM Certified Personal Trainer
• ACE Personal Trainer Certification
• The Cooper Institute Personal Trainer Certification
• IFPA Personal Fitness Trainer Certification
• NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
• NESTA Personal Fitness Trainer Certification
• NFPT Personal Trainer Certification
• NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist.

Experience

• 1-2 Years as a Personal Trainer preferred.
• Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees.
• Preferred: Consultative sales experience.

Physical Requirements

• Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public.
• Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift to 50 pounds.