Fitness Manager

Crunch Fitness - Fit Fusion, LLC; Mount Prospect (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Performance bonus

Employee discounts

Advancement opportunities

Profit sharing

Training & development

Job summary

Fit Fusion, part of Crunch Fitness, seeks a Personal Training Manager to maximize participation in paid PT services and drive retention. This salaried role requires a minimum of 45 hours weekly and leadership of a team of trainers.

You will coach the selling process, ensure high-quality programming, and manage client journeys with a focus on growth and retention. CPR is required, plus a Bachelor’s degree preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree preferred.
• Current CPR certification.
• 1-2 Years as a Personal Trainer preferred.
• Prior management experience in retail/hospitality leading 3-10 employees (Preferred).
• Consultative sales experience (Preferred).

Responsibilities

• Manage the front-end selling process of the CrunchOne Kickoff.
• Deliver personal training services and coach the team.
• Own the client journey for paid programming and retention.
• Ensure punctuality, dress code compliance, friendliness and cleanliness.
• Drive new client acquisition: direct selling 50% of time, role-play coaching, resource scheduling.
• Minimize attrition by executing Client Journey and high-quality programs.
• Manage and develop staff; conduct performance meetings.
• Track KPI reports and communicate insights to General Manager.
• Collaborate to design and adjust training programs and progress reports.

Skills

Personal Training techniques

Program design

Sales skills

Communication

Rapport building

Crunch programs knowledge

Fitness equipment knowledge

Leadership

Customer service

Education

High school diploma or GED

Bachelor’s degree preferred

Current CPR

CPR certification

1-2 years personal training experience

Retail/hospitality management experience

Tools

CRM or scheduling systems

Job description

Personal Training Manager | Fit Fusion

Overview

The primary objective of the Personal Training Manager is to maximize the number of members who participate in, and as a result retain, our paid Personal Training Services. This will be accomplished by meeting and exceeding both new client acquisition and existing client retention goals. This is a salaried position and requires a minimum of 45 hours per week.

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Profit sharing
• Training & development

Responsibilities

• Manage and coach the front-end selling process of the CrunchOne Kickoff.
• Manage and coach the delivery of personal training services.
• Own the client journey that a customer takes by engaging with our paid programming.
• Ensure team members consistently execute the basics of punctuality, dress code compliance, friendliness and cleanliness.

New Client Acquisition

• Selling directly—50% of the time/day
• Coaching, role playing, and guiding the individual personal trainer direct reports on how to sell.
• Managing schedules and directing resources as informed by the various KPI’s

Minimize and Manage Attrition

• Ensure proper execution and communication of the Client Journey, with emphasis on first 90 days using the Client Folder System.
• Ensure that all Personal Trainers are delivering high quality programs to their clients backed by a scientific rationale.
• Ensure accurate administration of Personal Training Services including usage of dotFit program and supplements, goal tracking, measurement tracking, program design and tracking, and progress reports.

Staff Development

• Hire, train, and manage the performance of a team of qualified Personal Trainers.
• Conduct meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.

Manage & Communicate KPI's

• Maintain reports and data for clarity into performance of the business.
• Communicate takeaways and plans for improvement to General Manager.

Knowledge, Skills & Abilities

• Knowledge of Personal Training techniques and program design.
• Sales, communication, and rapport building skills.
• Knowledge and command of Crunch programs, like VFP, dotFit, ABC/Datatrak, Crunch U, Styku, etc.
• Muscle be able to adjust and operate all club equipment.
• Experience in coaching/motivating groups.
• Strong leadership, interpersonal & communication skills.
• Able to generate, maintain, & demonstrate a friendly, enthusiastic & positive attitude.
• Possesses a strong member service focus.
• Responds professionally to requests and inquiries from guests, members, and staff.

Education Level

• High School Diploma or GED required.
• Bachelor’s Degree preferred.
• Current CPR.

Certifications (One or more of the following)

• ACSM Certified Personal Trainer
• ACE Personal Trainer Certification
• The Cooper Institute Personal Trainer Certification
• IFPA Personal Fitness Trainer Certification
• NASM Certified Personal Trainer, Corrective Exercise Specialist, or Performance Enhancement Specialist
• NESTA Personal Fitness Trainer Certification
• NFPT Personal Trainer Certification
• NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist

Experience

• 1-2 Years as a Personal Trainer preferred.
• Prior management experience in retail/hospitality industry leading 3-10 employees (Preferred).
• Consultative sales experience (Preferred).

Physical Requirements

• Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members and the public.
• Regularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift to 50 pounds.