Fitness Manager

UFC GYM; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in fitness is seeking a dedicated Fitness Manager to enhance member experiences and lead a high-performing coaching team. This role involves overseeing personal training services, ensuring compliance with operational procedures, and achieving revenue goals through effective coaching and member engagement. The ideal candidate will possess deep knowledge of personal training techniques, excellent interpersonal skills, and a strong customer service orientation. Join a dynamic team where your leadership will directly impact the success of the club and the satisfaction of its members.

Qualifications

• Strong knowledge of personal training from assessment to program design.
• Excellent communication and customer service skills.
• Management experience preferred.

Responsibilities

• Recruit, hire, and develop a strong team of coaches.
• Ensure coaches meet revenue and service goals.
• Sell personal training sessions and achieve monthly revenue targets.

Skills

Personal Training Techniques

DotFIT Software

Fitness Equipment Operation

Interpersonal Skills

Customer Service Orientation

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Certification from Recognized Organization

Four-Year Degree in Related Field

Tools

DotFIT Software

Fitness Equipment

Job description

Join to apply for the Fitness Manager role at UFC GYM.

The Fitness Manager (FM) is responsible for ensuring a positive customer experience, both personally and through Coach supervision. FM’s are responsible for delivering excellent member service, private training, and supplement revenue. They address member issues, employee relations issues, and oversee scheduling and timekeeping activities. They communicate and enforce Company and Club policies and procedures regularly. FM’s are accountable for achieving revenue goals related to private training and supplements.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Staffing and Development

• Recruit, hire, train, and develop a strong team of coaches and potential leaders.
• Maintain a fully engaged and high-performing Personal Training/MMA team aligned with company values and goals.

Club Administration

• Ensure Coaches are productive, communicate revenue and service goals, and keep the Club on track to meet financial targets. Conduct regular meetings with Coaches to review performance and operations, providing guidance towards achieving club goals.
• Handle member service matters, such as club tours, explaining services, signing members up for training and appointments. Mediate member issues and complaints promptly and escalate when necessary.
• Perform administrative and housekeeping duties as needed.
• Report repairs and maintenance needs to Operations; conduct daily facility walk-throughs.
• Follow operational procedures and conduct compliance checks.

Sell and Conduct Personal Training with Members

• Assist members on the floor and promote involvement in private training.
• Ensure accurate administration of client programs, supplement sales, and workout tracking. Be punctual and prepared for appointments.
• Participate in revenue-generating activities like workouts, supplement booths, seminars, etc.
• Sell training sessions, conduct prospecting, tours, and sales through the Turn-Over process.
• Achieve monthly revenue targets for private training and supplements.
• Review sales performance with the VP and staff, and implement strategies to meet goals.
• Administer company policies related to sales.

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Deep knowledge of Personal Training techniques from assessment to program design.
• Working knowledge of DotFIT software.
• Ability to operate all Fitness equipment.
• Knowledge of company policies, safety procedures, and emergency protocols.
• Excellent interpersonal and communication skills with a positive attitude.
• Strong customer service orientation and professionalism.
• Ability to follow instructions, communicate clearly, and organize tasks efficiently.
• Proficiency in Microsoft Word and Excel.

Required Experience:

• At least 1 certification from an organization recognized by UFC Gym.
• Current CPR/AED certification.
• High school diploma or GED.
• Four-year degree in a related field (preferred).
• Minimum 1 year of relevant experience.
• Management/employee relations experience (preferred).

This description outlines the general nature of the work. It does not include all duties and responsibilities. The order of duties is not significant.

This franchise is independently owned and operated. Applications go directly to the franchisee, and hiring decisions are made by franchise management. Inquiries should be directed to the franchise location.