Fitness Front Desk Attendant

Congressional Country Club; Bethesda (MD); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Complimentary meals

Parking

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

401(k) with employer match

Employee discounts

Job summary

Congressional Country Club in Bethesda, MD, seeks a Fitness Center Member Services Desk Attendant to greet Members, manage reservations, and support fitness programs. This part-time role emphasizes exceptional service and creating a welcoming environment.

Responsibilities include answering calls, handling program bookings, and maintaining communications. Evening and weekend availability is required to ensure a first-class fitness experience for Members and guests.

Qualifications

• Minimum of one year of customer service and/or hospitality experience.

Responsibilities

• Greet Members and guests warmly and deliver exceptional service.
• Serve as a resource for Fitness Center programs, reservations, and events.
• Perform opening and closing procedures for the facility.
• Answer phone calls promptly and professionally.
• Create accurate reservations for personal training, Pilates, and events.
• Direct Members by name to appropriate areas.
• Support Fitness and Youth Fitness programming.
• Assist with marketing and promoting Club events.
• Maintain clear fitness center communications and postings.
• Re-rack free weights up to 45 lbs and keep space safe and organized.

Skills

Customer service

Hospitality

Member engagement

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Publisher

Job description

Do you enjoy making people feel welcome the moment they walk in?

Are you great at remembering names and building genuine connections?

Do you naturally greet everyone with a smile and positive energy?

If this sounds like you, Congressional Country Club would love to meet you.

We are seeking a Fitness Center Member Services Desk Attendant who serves as the first and last impression of our Fitness Center. This role supports members and teammates, creates a welcoming environment, and helps ensure every Member enjoys an exceptional fitness experience. There may also be opportunities to teach a fitness class in the absence of a Personal Trainer.

Congressional Country Club is built on teamwork, service excellence, and the belief that together, we can achieve more. We are seeking team members who are driven, people-focused, and committed to making a positive impact every day.

Responsibilities

• Greet Members and guests warmly, answer questions, and deliver exceptional service
• Serve as a knowledgeable resource for Fitness Center programs, reservations, and events
• Perform opening and closing procedures for the facility
• Answer phone calls promptly and professionally (within three rings)
• Create accurate reservations for personal training, Pilates, and special events
• Address Members by name and direct them to the appropriate areas
• Support Fitness and Youth Fitness programming as an extension of the department
• Assist with marketing and promoting Club events through calls, signage, and mailings
• Maintain clear and updated fitness center communications and postings
• Re-rack free weights (up to 45 lbs) and help maintain a safe, organized space
• Availability to work evenings, weekends, and holidays, including holidays
• Weekdays 11:00 AM-8:00 PM and weekends 7:00 AM-5:00 PM or 1:00 PM-5:00 PM

Qualifications

• Passion for fitness and member engagement (required)
• Minimum of one year of customer service and/or hospitality experience
• Working proficiency in Microsoft Excel, Word, Outlook, and Publisher
• Ability to stand and/or sit for extended periods during scheduled shifts

Benefits

• This is a Part Time position
• Complimentary meals and parking
• Health, Dental, and Vision Insurance (available to full-time and part-time Team Members)
• Flexible Spending Account (FSA)
• 401(k) with employer matchEmployee discounts on golf, tennis, and fitness apparel
• The Congressional Country Club offers competitive benefits that focus on total well-being and support a healthy work-life balance.

Congressional Country Club is an Equal Opportunity Employer (EOE).