Fitness Floor Supervisor

Arcis Golf; The Woodlands (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Arcis Golf's The Woodlands Country Club (Tournament Course) in The Woodlands, TX seeks a Fitness Floor Supervisor to manage daily gym operations, mentor staff, and deliver a welcoming member experience. The role supports the Director of Fitness with scheduling, training, and staff development to uphold service standards.

The position emphasizes leadership, hands-on supervision, scheduling, and strong communication with members and team members to maintain a high-quality fitness environment.

Qualifications

• Experience in fitness, hospitality, or customer service with supervisory duties.
• Strong leadership, scheduling, mentoring, and communication abilities.
• Ability to multitask, organize, and deliver excellent member service.

Responsibilities

• Oversee daily gym and fitness floor operations, ensuring cleanliness, safety, and organization.
• Drive the member experience so guests feel welcomed, valued, and supported.
• Create staff schedules and ensure proper coverage and labor efficiency.
• Recruit, train, supervise, and coach floor staff to department standards.
• Lead team meetings and communicate goals, updates and priorities.
• Assist members with questions and daily service needs.

Skills

Leadership

Customer service

Staff scheduling

Mentoring

Communication

Tools

Scheduling software

Computer literacy

Job description

Club Location

The Woodlands Country Club, Tournament Course - The Woodlands, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Position Summary

The Fitness Floor Supervisor oversees the daily operations of the Fitness Centers, ensuring a clean, safe, organized, and welcoming environment for members and staff. This leadership role supports the Director of Fitness with staff, scheduling, mentoring and training floor staff, and creating an excellent member experience.

Key Responsibilities

• Oversee daily gym and fitness floor operations, cleanliness, organization, and safety.
• Drive the overall member experience and ensure members feel welcomed, valued, and supported.
• Conduct daily walkthroughs and ensure equipment, locker rooms, restrooms, and storage areas are maintained.
• Inspect equipment and promptly report maintenance or replacement needs.
• Create and manage staff schedules, ensuring proper coverage and efficient labor hours.
• Recruit, train, supervise, coach, and hold floor staff accountable to department standards.
• Monitor staff attendance, professionalism, and engagement with members.
• Help lead team meetings and communicate department goals, expectations, updates, and priorities.
• Manage gym inventory, stocking, and organizing supplies.
• Assist members with questions, concerns, and daily service needs.
• Create weekly "Surprise & Delight" initiatives to enhance the member experience.
• Support FitStarts and help generate new personal training opportunities.
• Communicate daily operational, staffing, maintenance, and member concerns to the Director of Fitness.
• Participate and help run department initiatives.

Work Schedule

• 40 hours per week.
• Schedule flexibility is available based on business needs, including some weekends.

Qualifications

• Fitness, hospitality, customer service, or related experience strongly preferred.
• Supervisory or leadership experience strongly preferred.
• Strong leadership and team-building skills.
• Certified Personal Training certification is a plus but not required.
• Strong organizational and communication skills.
• Professional, personable, and dependable.
• Ability to multitask, take initiative, and work independently.
• Strong attention to detail and follow-through.
• Comfortable working with members and fitness professionals.
• Basic computer, email, and scheduling skills.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.