Fitness Director

Arch Amenities Group; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Arch Amenities Group seeks a Fitness Director to manage daily facility operations, programming, marketing, staff development, and member services. You will lead a high-performance team, ensure safety and budget discipline, and deliver exceptional guest experiences across our amenities portfolio.

The role requires certifications, a relevant college degree, and the ability to work a flexible schedule including nights and weekends; strong leadership and customer-service skills are essential.

Qualifications

• Minimum 1 year of supervisory experience in a health or fitness facility.
• Experience in sales, membership marketing, program development, and staff leadership.

Responsibilities

• Oversee daily operations of the facility, including programming, marketing, staff development, sales, and member services.
• Build a high-performance team and ensure operational excellence within budget.
• Recruit, train, supervise, and evaluate facility staff; conduct regular meetings and training.
• Develop and implement member recruitment, engagement plans, and promotional materials.

Skills

Supervisory experience

Sales & marketing

Staff leadership

Customer service

Communication

Education

College degree in Physical Education / related field

Certification (ACE/NASM/NSCA etc)

Tools

MS Office

Facility management software

Job description

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary

The Fitness Director oversees all day-to-day operations of the facility, including programming, marketing, staff development, sales, and member services. This individual is responsible for building a high-performance team, ensuring operational excellence, maintaining budgetary discipline, and delivering an exceptional experience for all members and guests.

Key Responsibilities

Operations & Facility Management

• Develop and maintain a standard operations manual, policies, and procedures using Arch Amenities Group templates.
• Submit accurate monthly and yearly reports summarizing key metrics, operations, and recommendations.
• Ensure preventative maintenance schedules are followed and equipment is in optimal working order.
• Maintain monthly inventory of supplies and equipment.
• Monitor facility access to ensure safety and security for members and guests.
• Ensure compliance with all health, safety, and state licensing regulations.
• Prepare and submit incident/accident reports as needed.
• Recruit, train, supervise, and evaluate all facility staff including fitness professionals and support personnel.
• Conduct regular team meetings and ongoing training workshops.
• Implement and oversee the Manager on Duty (MOD) schedule to ensure consistent supervisory coverage.
• Support employee development through performance coaching, annual reviews, and disciplinary procedures when necessary.
• Ensure all staff maintain current certifications (CPR, first aid, professional credentials).
• Develop and execute effective marketing and public relations strategies to promote membership, programming, and services.
• Design promotional materials, forms, and flyers for facility use.
• Conduct facility tours, orientations, and fitness assessments for new members.
• Set and track monthly personal training revenue goals; promote and manage personal training services.
• Create and implement member recruitment and engagement plans.
• Respond to guest feedback promptly and ensure high levels of satisfaction.
• Process payroll and financial reporting in compliance with Arch Amenities Group policies.
• Maintain budgetary discipline through efficient staffing and resource management.
• Ensure accurate collection of all guest fees and class charges.
• Track program participation, facility usage, and sales metrics.

Qualifications

Education & Certification

• College degree in Physical Education, Exercise Science, Health Promotion, or related field preferred.
• Certification from a nationally recognized organization (e.g., ACE, AFAA, NASM, ACSM, NSCA) required.
• Current CPR, First Aid, and AED certifications required.

Experience & Skills

• Minimum of 1 year of supervisory experience in a health or fitness facility required.
• Experience in sales, membership marketing, program development, and staff leadership.
• Strong interpersonal, communication, and organizational skills.
• Excellent customer service and conflict resolution skills.
• Proficient in Microsoft Office and facility management software.
• Must be energetic, enthusiastic, professional, and motivational.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to lift 45 pounds and perform physical tasks including standing, bending, kneeling, and reaching for extended periods.

Physical Requirements

• Frequent standing, walking, bending, kneeling, and reaching.
• Ability to lift and move equipment up to 45 lbs.
• Manual dexterity required for use of fitness equipment, computers, and office tools.
• Must be comfortable working in indoor and outdoor environments and around cleaning agents or mechanical equipment.

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Aff... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.