Fitness Desk Attendant

Jewish Community Center of Greater Kansas City; Overland Park (KS); Sur place; USD 17 000 - 21 000; Temps partiel

Résumé du poste

The Jewish Community Center of Greater Kansas City is seeking a Part-time Fitness Desk Attendant to greet members and guests at the Member Experience Desk and support ongoing programs and activities.

The role involves handling daily desk duties, explaining and selling programs, resolving complaints professionally, and maintaining a safe, clean lobby and locker rooms. Shifts are 10–20 hours weekly with varied times, including mornings, days, evenings, and weekends.

Qualifications

• High School diploma required.
• At least 1 year of customer service experience.
• First aid/CPR/AED certification within 90 days of employment.
• Basic computer skills and friendly, professional demeanor.

Responsabilités

• Greet members and guests at the Member Experience Desk and assist with program information.
• Explain, sell, and process registrations and charges for programs and services.
• Handle complaints professionally to achieve satisfactory resolutions.
• Maintain a safe, clean environment in locker rooms and lobby areas.
• Enforce desk and facility policies and support check-in, registrations, and scheduling.

Connaissances

Customer service

Communication

Multitasking

Stamina standing/walking

Formation

High School diploma

Outils

Basic computer knowledge

Description du poste

The Fitness Desk Attendant greets members and guests at the Member Experience Desk while handling day-to-day responsibilities for ongoing programs and activities. The Member Experience Desk team works to enhance the member experience by creating a welcoming environment in which J Members and guests obtain knowledgeable information about all J programs.

The Fitness Desk Attendant greets members and guests at the Member Experience Desk while handling day-to-day responsibilities for ongoing programs and activities. The Member Experience Desk team works to enhance the member experience by creating a welcoming environment in which J Members and guests obtain knowledgeable information about all J programs.

Job Type

Part-time

Description

The Fitness Desk Attendant greets members and guests at the Member Experience Desk while handling day-to-day responsibilities for ongoing programs and activities. The Member Experience Desk team works to enhance the member experience by creating a welcoming environment in which J Members and guests obtain knowledgeable information about all J programs.

Schedule

• Scheduled approximately 10-20 hours per week and includes opportunities for early morning, daytime, evening, and/or weekend shifts.

Essential Functions

• Greets all J Members and guests to ensure accurate counts of users of the facility and create a safe environment by knowing the users of the facility
• Has a clear understanding of all programs that the J offers and can explain, sell and charge the Member/participant accurately via face to face or over the phone
• Handle all complaints/comments in a professional and courteous manner, leaving the Member/guest satisfied with the answer
• Create a safe and clean environment by maintaining all locker rooms and Fitness and Sports lobby, including racquetball courts and kinesis studio
• Understand and enforces rules and regulations for the Fitness and Sports Department. This includes both desk policies and facility policies
• Comprehends the computer system and knows how to facilitate the following programs: check-in, program registration, series sale and scheduler

Requirements

• High School diploma
• A minimum of one year experience in the customer service field
• First aid/CPR/AED certified within the first 90 days of employment
• Basic knowledge of computers
• Personable and friendly
• Strong work ethic
• Must be able to multi-task
• Able to stand and walk for five-hour shift

Physical Requirements

• Requires constant standing and walking during shifts
• Must be able to bend, crouch, and lift/move/fold towels

About The J

The mission of The J is to build a strong, vibrant and inclusive community that enhances wellness, meaning and joy based on Jewish values, heritage and culture. The J operates on these values:

• Welcoming + Inclusive - "Hachnasat Orchim" We are welcoming, inclusive and nurturing. We invite all to join us in making connections and lifelong friendships.
• Building Community - "Kehilla" We believe in the strength of community and we seek to cultivate a sense of belonging in all we do.
• Enriching Mind + Body + Soul - "Ha'asharah" We help individuals live a physically, intellectually, and emotionally healthy lifestyle.
• Passing on Jewish Culture + History - "M'dor L'dor" We celebrate and pass on the values, culture, history, and traditions of the Jewish people.
• Treat Others As You Wish To Be Treated - "V'ahavta" We treat everyone with respect, dignity and loving kindness.