Fitness Desk Attendant

Jewish Community Center of Greater KC; Overland Park (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

The J in Overland Park, KS is seeking a Part-time Fitness Desk Attendant to greet members and guests at the Member Experience Desk, support program registration, and ensure a welcoming, safe environment.

You will explain programs, process registrations and payments, handle queries, maintain facilities, and help enforce policies while balancing multiple tasks during 10-20 hours weekly shifts.

Qualifications

• One year of experience in customer service.
• First aid/CPR/AED certification within the first 90 days of employment.
• Basic knowledge of computers.
• Personable and friendly; ability to multi-task.
• High School diploma required.
• Must be able to stand and walk for five-hour shifts.

Responsibilities

• Greet members and guests at the Fitness Desk and manage user counts.
• Explain, sell and charge program registrations via face-to-face or over the phone.
• Handle complaints professionally to ensure satisfaction.
• Maintain locker rooms and lobby areas including courts and studios to create a clean environment.
• Enforce department and facility policies for the Fitness and Sports area.
• Operate the computer system for check-in, program registration, series sales and scheduling.

Skills

Customer service

Friendly demeanor

Multi-tasking

Education

High School diploma

Tools

First aid/CPR/AED certification

Job description

Job Type

Part-time

The Fitness Desk Attendant greets members and guests at the Member Experience Desk while handling day-to-day responsibilities for ongoing programs and activities. The Member Experience Desk team works to enhance the member experience by creating a welcoming environment in which J Members and guests obtain knowledgeable information about all J programs.

Schedule

• Scheduled approximately 10-20 hours per week and includes opportunities for early morning, daytime, evening, and/or weekend shifts.

Essential Functions

• Greets all J Members and guests to ensure accurate counts of users of the facility and create a safe environment by knowing the users of the facility
• Has a clear understanding of all programs that the J offers and can explain, sell and charge the Member/participant accurately via face to face or over the phone
• Handle all complaints/comments in a professional and courteous manner, leaving the Member/guest satisfied with the answer
• Create a safe and clean environment by maintaining all locker rooms and Fitness and Sports lobby, including racquetball courts and kinesis studio
• Understand and enforces rules and regulations for the Fitness and Sports Department. This includes both desk policies and facility policies
• Comprehends the computer system and knows how to facilitate the following programs: check-in, program registration, series sale and scheduler

Requirements

• High School diploma
• A minimum of one year experience in the customer service field
• First aid/CPR/AED certified within the first 90 days of employment
• Basic knowledge of computers
• Personable and friendly
• Strong work ethic
• Must be able to multi-task
• Able to stand and walk for five-hour shift

Physical Requirements

• Requires constant standing and walking during shifts
• Must be able to bend, crouch, and lift/move/fold towels

About The J

The mission of The J is to build a strong, vibrant and inclusive community that enhances wellness, meaning and joy based on Jewish values, heritage and culture. The J operates on these values:

• Welcoming + Inclusive - "Hachnasat Orchim" We are welcoming, inclusive and nurturing. We invite all to join us in making connections and lifelong friendships.
• Building Community - "Kehilla" We believe in the strength of community and we seek to cultivate a sense of belonging in all we do.
• Enriching Mind + Body + Soul - "Ha'asharah" We help individuals live a physically, intellectually, and emotionally healthy lifestyle.
• Passing on Jewish Culture + History - "M'dor L'dor" We celebrate and pass on the values, culture, history, and traditions of the Jewish people.
• Treat Others As You Wish To Be Treated - "V'ahavta" We treat everyone with respect, dignity and loving kindness.