Fitness Club Member Concierge (Weekend/Evenings)

Fit Factory; Massachusetts; Hybrid; USD 12,000 - 16,000; Full time

Job summary

Fit Factory is seeking a friendly Front Desk Associate to be the first contact for members and guests. You will greet clients, handle check-ins, answer inquiries, and support day-to-day gym operations with a team‑oriented, fast-paced approach.

The ideal candidate enjoys fitness, communicates well, and can work flexible hours including early mornings, evenings, and weekends. Prior gym or customer service experience is a plus.

Qualifications

• High school diploma or equivalent.
• Previous customer service or reception experience preferred in gym/fitness center.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Greet members and guests, ensuring a positive first impression.
• Manage member check-ins and guest registrations.
• Answer phones and respond to emails about services and programs.
• Process payments and maintain transaction records.
• Maintain cleanliness and organization of reception area and gym facilities.
• Assist in managing gym schedules, classes, and appointments.
• Provide excellent customer service and handle complaints professionally.
• Perform data entry, inventory, and record-keeping.
• Promote gym programs, classes, and retail products.
• Perform other duties as assigned.

Skills

Excellent communication

Customer service

Interpersonal skills

Teamwork

Flexibility

Education

High school diploma

Tools

Gym management software

Microsoft Office

Job description

Description

About Fit Factory: Fit Factory is a 6 location health club brand. We are a full service health club with a luxury studio experience. We provide an incredible value for a low price point so that our members have the experience they crave, for the price point that allows them to enjoy life outside the club. Fit Factory is a dynamic, high-energy fitness gym dedicated to creating a supportive and results-driven environment for our members. We're more than just a gym—we're a community. We believe in helping people achieve their fitness goals, whether they are just starting their journey or training for their next big challenge. Join us as we continue to inspire and motivate our members every day.

Role Overview:

We are looking for a passionate and enthusiastic Member Associate who is able to close the clubs during the week to join our team. As a Member Associate, you will be the first point of contact for our members, helping them with their fitness needs, providing excellent customer service, and assisting in day-to-day operations. This role is perfect for someone who loves fitness, enjoys interacting with people, and thrives in a fast-paced, team-oriented environment. You would be responsible for the closing shifts during the weekend Friday through Sunday.

Requirements

Responsibilities

The Front Desk Associate will be the first point of contact for our members and guests.

• Welcome members and guests, ensuring a positive first impression of our gym.
• Manage member check-ins and guest registrations.
• Answer phone calls and respond to emails, addressing inquiries and providing information about our gym services and programs.
• Process payments and maintain accurate records of transactions.
• Help in maintaining cleanliness and organization of the reception area and gym facilities.
• Assist in managing gym schedules, including class and personal training appointments.
• Provide excellent customer service, handling complaints and concerns with professionalism.
• Perform administrative duties such as data entry, inventory, and record-keeping.
• Promote gym programs, classes, and retail products to members and guests.
• Performs other duties as assigned.

Requirements

• Excellent verbal communication and interpersonal skills.
• Proficient in using computer systems, including Microsoft Office Suite and gym management software.
• Ability to handle difficult customers with patience and professionalism.
• Must be able to work flexible hours, including early mornings, evenings, and weekends.
• A passion for fitness and health is a plus.

Education & Experience

• High school diploma or equivalent required.
• Previous customer service or reception experience, preferably in a gym or fitness center.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

All employees must be able to stand, walk, climb, balance, stoop, kneel, crouch, reach, speak, listen, or crawl. Any limitations to those abilities must be communicated to a manager prior to starting the position.