Fitness Center General Manager

Plus-One,-An-Optum-Company-; Philadelphia (Philadelphia County); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Medical plan options

Dental and Vision coverage

401(k) Retirement plan

Life Insurance

Disability Insurance

Paid parental leave

Paid time off

Free fitness memberships

Wellness rewards program

Job summary

Plus One, an Optum company, is seeking a General Manager to lead a high-profile fitness center in Philadelphia. You will direct operations, staff, revenue and marketing, while collaborating with the Client Coordinator on programs and staffing.

You’ll balance on-site leadership with hands-on engagement with members. The role emphasizes strong people management, financial oversight, and delivering exceptional service, with a focus on growth and smooth operations.

Qualifications

• Bachelor’s degree with 2–3 years of management experience.
• Ability to multi-task, manage time, solve problems, stay organized.
• Experience hiring, coaching, training and developing staff.
• Knowledge of budgeting, forecasting and strategic business planning.
• Prior experience in a corporate fitness or spa setting.
• CPR/AED and First Aid certifications are current.
• Proficiency with Microsoft Office and payroll systems.

Responsibilities

• Provide leadership to set the site’s tone and make it engaging for staff and members.
• Implement programs and marketing to boost member engagement.
• Oversee hiring, coaching, scheduling, training and performance management.
• Address member feedback promptly with professional customer service.
• Provide recurring reports to leadership.
• Ensure gold-standard customer service and programming.
• Encourage professional development and retention of staff.
• Develop and enforce policies and procedures.

Skills

Leadership

People management

Budgeting

Forecasting

Strategic planning

Hiring

Coaching

Training

Customer service

MS Office

Education

Bachelor's degree

Tools

Payroll systems

Microsoft Office

Job description

Job Overview:

We are currently seeking a reliable and dedicated General Manager to work at a high-profile company’s fitness center located in Philadelphia, PA.

In this role, you will manage and direct all operations, staffing, revenue and expense goals and marketing aspects of the site, as well as assume the key responsibility (and assist the Client Coordinator) in the marketing, promotion, planning and staffing of programs. You will act as a direct liaison between the Company and the Client. Although you will spend less time on the site floor, you will still maintain a high profile with your team and members.

What you will do:

• Provide leadership to set the tone and personality of the site by making it a motivating and engaging place to work.
• Implement product capabilities, programs and marketing for member engagement.
• Take responsibility for primary human capital responsibilities, such as hiring, coaching, motivating, scheduling, training, developing, evaluating, assigning projects and workload to and, when necessary, terminating team members.
• Respond to members’ feedback and concerns in a timely and professional manner while providing excellent customer service.
• Provide recurring reports to your direct leadership.
• Ensure that your team is providing gold-standard customer service and programming.
• Encourage professional development for your team and enhance retention.
• Implement and follow policies and procedures.

What we are looking for:

• A bachelor’s degree, with two to three years of management experience.
• Ability to multi-task, and to execute time management, problem-solving, organization and follow-up skills.
• Ability to hire, coach, train and develop team members.
• Knowledge of financial reporting, such as budgeting, forecasting and strategic business planning.
• Prior experience in a corporate fitness or spa setting.
• Current CPR/AED and First Aid certifications.
• Competence with Microsoft Suite (Word, Excel, Power Point, Outlook) and finance and payroll systems.

About Us:

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Perks of working at Plus One, an Optum company*:

Health and financial:

• Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Dental and Vision coverage plans
• 401(k) Retirement & Savings Plan
• Life Insurance (team member, spouse and dependents)
• Short and Long Term Disability Plans
• Accident & Critical Illness Insurance
• Transportation and Parking Plans
• Paid parental leave

Well-being:

• Paid time off
• Wellness rewards program
• Free memberships to various fitness facilities and wellness subscriptions
• 24/7 health and wellness support through the Employee Assistance program
• Entertainment and consumer discounts
• Inclusion and Belonging Council

Growth and development:

• Free professional development courses through internal learning management systems
• Discounted certifications through industry leading agencies
• Free CPR/AED certifications
• Free continuing education courses and credits
• Employee Referral Reward program

*Please note, some of the benefits listed above are only available to team members who work full time hours.

Equal opportunity statement

Plus One, an Optum company, is committed to a policy of non-discrimination and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status, or any other characteristic protected by law.

Plus One is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Pay is based on several factors including, but not limited to, local labor markets, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. The hourly rate for this position ranges from $24 to $45. Plus One, an Optum Company, adheres to all federal, state, and local minimum wage laws as applicable.