Fitness Center Associate

The Overlook; Charlton (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Overlook is seeking a Fitness Center Associate to maintain a safe, welcoming exercise environment and to deliver excellent customer service to members. You will orient members to machines, assist with tours and registrations, and help run fitness programs under the Director of Wellness and Vitality.

You will also keep the center clean, coach proper techniques, support new activities, and participate in staff meetings while upholding The Culture of Excellence.

Qualifications

• Educational background in Physical Education, Exercise Science, Health Education, or related field – preferred
• CPR/First Aid/AED certification
• Excellent oral communication skills to collaborate positively with members and staff
• General knowledge of Microsoft Office programs and video systems

Responsibilities

• Orient members to use machines properly
• Maintain professional appearance and encourage appropriate attire
• Create a friendly environment by greeting members and making introductions
• Coach members on proper techniques using positive reinforcement
• Provide ongoing fitness education in daily communications
• Keep fitness center, equipment and pool clean at all times
• Return equipment to proper place; report issues to Director
• Answer phone, give tours, register new members
• Create signs and informational documents
• Collaborate to design fun activities and challenges
• Support programs including The Overlook Mission
• Lead, assist and substitute fitness center programs and classes
• Attend scheduled staff meetings
• Incorporate The Culture of Excellence
• Perform other duties as assigned by Director or Executive Director

Skills

Excellent oral communication

Customer service

Team collaboration

Education

Background in Physical Education/Exercise Science/Health Education (preferred)

Tools

Microsoft Office

Video systems

Job description

POSITION SUMMARY

Under the direct supervision of the Director of Wellness and Vitality, the Fitness Center Associate is responsible for maintaining a safe and healthy exercise environment. Ensuring that members have a positive experience. The Fitness Center Associate must have knowledge of the fitness equipment and must adherence to policies, protocols, purpose and give excellent customer service.

POSITION DUTIES/ESSENTIAL FUNCTIONS

• Responsible for orientating members to use the machines properly.

• Maintain a professional appearance by wearing appropriate clothing and footwear. Encourage members to do the same.

• Provide a friendly environment for the members by introducing yourself, learning members’ names, and introducing members to each other.

• Be a positive example to the members, encourage and coach members on proper techniques using positive reinforcement techniques.

• Provide an open environment of on-going fitness education as part of daily communication with members.

• Ensure fitness center, equipment and pool are always clean.

• Return all equipment to their proper place. Report all issues with equipment or members directly to the Director of Wellness and Vitality

• Responsible for answering the phone, giving tours, and registering new members.

• Create signs and informational documents.

• Collaborate with the Director to create new fun activities and challenges for those in the fitness center and pool.

• Be knowledgeable and support all other programs and offerings including the Overlook Mission.

• Lead, assist and substitute fitness center programs and classes.

• Attend all regularly scheduled staff meetings.

• Incorporate The Culture of Excellence.

• Perform any other duties as requested by the Director or Executive Director.

POSITION REQUIREMENTS

• Educational Background in Physical Education, Exercise Science, Health Education, or a related field - preferred

• CPR/First Aid/ AED certification.

• Excellent oral communication skills to collaborate positively with members and staff.

• General knowledge of Microsoft Office programs and video systems.