Fitness Center Associate

Overlook Mass; Charlton (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Overlook Mass is seeking a Fitness Center Associate to maintain a safe, healthy exercise environment and deliver excellent customer service. You will orient members to equipment, assist with tours and member registration, and support fitness programs and pool activities with a focus on positive reinforcement and member safety.

The role involves engaging with members, promoting fitness education, and collaborating with staff to uphold Overlook Mass's standards and mission.

Qualifications

• Educational background in Physical Education, Exercise Science, Health Education, or a related field preferred.
• CPR/First Aid/AED certification required.
• Excellent oral communication skills to collaborate positively with members and staff.
• General knowledge of Microsoft Office programs and video systems.

Responsibilities

• Orient members to use machines properly.
• Maintain a professional appearance and encourage appropriate attire.
• Provide a friendly environment by learning members' names and introducing members to each other.
• Coach members on proper techniques using positive reinforcement.
• Provide ongoing fitness education as part of daily communication with members.
• Keep fitness center, equipment, and pool clean at all times.
• Return equipment to proper places and report issues to the Director.
• Answer the phone, give tours, and register new members.
• Create signs and informational documents.
• Collaborate to create new activities and challenges for the fitness center and pool.
• Support all programs and offerings, including the Overlook Mission.
• Lead, assist, and substitute fitness center programs and classes.
• Attend all scheduled staff meetings.
• Incorporate the Culture of Excellence.
• Perform any other duties as requested by leadership.

Skills

Oral communication

Customer service

Education

Physical Education / Exercise Science background

Tools

CPR/First Aid/AED

Microsoft Office

Video systems

Job description

POSITION SUMMARY

Under the direct supervision of the Director of Wellness and Vitality, the Fitness Center Associate is responsible for maintaining a safe and healthy exercise environment, ensuring that members have a positive experience, and adhering to policies and protocols while providing excellent customer service.

POSITION DUTIES/ESSENTIAL FUNCTIONS

• Responsible for orientating members to use the machines properly.
• Maintain a professional appearance by wearing appropriate clothing and footwear, and encourage members to do the same.
• Provide a friendly environment for the members by introducing yourself, learning members’ names, and introducing members to each other.
• Be a positive example to the members, encourage and coach members on proper techniques using positive reinforcement.
• Provide an open environment of ongoing fitness education as part of daily communication with members.
• Ensure the fitness center, equipment, and pool are always clean.
• Return all equipment to their proper place and report any issues with equipment or members directly to the Director of Wellness and Vitality.
• Responsible for answering the phone, giving tours, and registering new members.
• Create signs and informational documents.
• Collaborate with the Director to create new fun activities and challenges for those in the fitness center and pool.
• Be knowledgeable and support all other programs and offerings, including the Overlook Mission.
• Lead, assist, and substitute fitness center programs and classes.
• Attend all regularly scheduled staff meetings.
• Incorporate the Culture of Excellence.
• Perform any other duties as requested by the Director or Executive Director.

POSITION REQUIREMENTS

• Educational background in Physical Education, Exercise Science, Health Education, or a related field preferred.
• CPR/First Aid/AED certification.
• Excellent oral communication skills to collaborate positively with members and staff.
• General knowledge of Microsoft Office programs and video systems.